fix problems on ParkBoston [iphone]

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—— Run into issues on ParkBoston? Get help pending when official support gets back to you!

ParkBoston – Boston Parking
Info:
company: City of Boston
: https://support.parkmobile.io/
: vimeo.com
Chat with our AI-based ParkBoston Support
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UI issue

Inconsistent zone numbers between app and signs

Fix: Double-check the zone number on the physical sign before entering it into the app. If you notice a discrepancy, take a photo of the sign and... ⇲

Confusing button colors for confirmations

Fix: Familiarize yourself with the app's interface. Spend a few minutes exploring the app to understand which colors correspond to confirmations... ⇲

ParkBoston does not provide exact street location

Fix: Use the map feature within the app to get a general idea of your location. You can also use Apple Maps or Google Maps to find your exact str... ⇲
 
Payments issue

ParkBoston sometimes fails to complete transactions

Fix: Ensure you have a stable internet connection. If you're on cellular data, try switching to Wi-Fi or vice versa. A weak connection can cause... ⇲

Requires additional credit card information unexpectedly

Fix: Check if your credit card information is saved correctly in the app. Go to Settings > Payment Methods in the app and verify that all require... ⇲

Convenience fee seems unjustified

Fix: Review the app's terms of service or FAQ section to understand the breakdown of the convenience fee. This may provide clarity on what the fe... ⇲

Users lose prepaid funds during vendor switch

Fix: Keep track of your prepaid balance before any vendor switch. Take a screenshot of your balance and any transaction history to ensure you hav... ⇲
 
Notifications issue

No email receipts for transactions

Fix: Check your spam or junk email folder. Sometimes, receipts may be filtered there. If you find them, mark them as 'Not Spam' to ensure future... ⇲
 
Compatibility issue

Limited functionality on Sundays in free zones

Fix: Check the app for any notifications or updates regarding Sunday parking rules. Sometimes, the app may have specific guidelines for free zone... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
6.2%

Neutral
1.5%

~ from our NLP analysis of 820 combined software ratings.

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 Private Data ParkBoston collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics