fix problems on AP ENPS [iphone]

—— Run into issues on AP ENPS ? Get help pending when official support gets back to you!

AP ENPS Mobile

Info:

company: The Associated Press

: http://www.enps.com/pages/training_and_support/support

: www.enps.com

Chat with our AI-based AP ENPS Support

🛠️ Common AP ENPS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Pages don't open

Fix: 1. Restart the App: Close the AP ENPS Mobile app completely by double-tapping the home button (or swiping up from the bottom on newer iPhone... ⇲

AP ENPS doesn't load fast enough

Fix: 1. Update the App: Ensure you have the latest version of AP ENPS Mobile. Go to the App Store, tap on your profile icon, and scroll down to s... ⇲

Glitches issue

Glitchy performance

Fix: 1. Close Background Apps: Double-tap the home button (or swipe up from the bottom) and swipe away any apps running in the background. This c... ⇲

Customization issue

Inadequate script highlighting for directors

Fix: 1. Adjust Settings: Check if there are any settings within the app that allow you to customize script highlighting. Look for options under '... ⇲

UI issue

Distracting producer's view

Fix: 1. Customize View Settings: Explore the app's settings to see if you can adjust the layout or view options to minimize distractions. Look fo... ⇲

Network issue

Requires 'https' for VPN access

Fix: 1. Check VPN Settings: Ensure that your VPN is configured to use HTTPS. Go into your VPN settings and verify that the connection type is set... ⇲

URL for web access doesn't work

Fix: 1. Verify URL: Double-check the URL you are using for web access. Ensure there are no typos and that you are using the correct format (inclu... ⇲

Connection lost and login timed out

Fix: 1. Check Network Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue is rel... ⇲

Compatibility issue

No 'Desk' option on iPhone

Fix: 1. Use Web Access: If the app lacks a 'Desk' option, try accessing the web version of AP ENPS Mobile through your iPhone's browser. This may... ⇲

Crashes issue

AP ENPS crashes on iOS

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available... ⇲