fix problems on Atlas 1 [iphone]

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—— Run into issues on Atlas 1? Get help pending when official support gets back to you!

Atlas 1
Info:
company: MobilePD, Inc.
: https://www.atlas.one
: www.atlas.one
Chat with our AI-based Atlas 1 Support
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Bugs issue

Inaccurate police report dates

Fix: Manually verify dates: After receiving a police report, cross-check the dates with official sources or records to ensure accuracy. OR Upd... ⇲

Map location inaccuracies

Fix: Calibrate your location: Open the Maps app and move your device in a figure-eight motion to recalibrate the GPS, which may improve accuracy... ⇲
 
UI issue

Difficult to read alerts

Fix: Adjust text size: Go to 'Settings' > 'Display & Brightness' > 'Text Size' and adjust the slider to make text larger and easier to read. OR... ⇲
 
Security issue

Password clipboard not allowed

Fix: Manually enter passwords: Instead of using the clipboard, type your password directly into the app to bypass this restriction. OR Use a p... ⇲
 
Battery issue

High battery drain

Fix: Check battery usage: Go to 'Settings' > 'Battery' and see if Atlas 1 is consuming a lot of battery. If so, consider limiting its background... ⇲

Background battery usage

Fix: Limit background activity: Go to 'Settings' > 'Atlas 1' > 'Background App Refresh' and turn it off to prevent the app from using battery in... ⇲
 
Login issue

Login issues

Fix: Reset your password: If you are having trouble logging in, try resetting your password by selecting 'Forgot Password?' on the login screen a... ⇲

Password entry errors

Fix: Double-check your input: Ensure that you are entering the correct password, paying attention to case sensitivity and any special characters.... ⇲
 
Permissions issue

Location permission requests

Fix: Review permissions: Go to 'Settings' > 'Privacy' > 'Location Services' and check if Atlas 1 has the appropriate permissions set. Adjust as n... ⇲
 
Notifications issue

Unable to delete notifications

Fix: Swipe left on notifications: Try swiping left on the notification to reveal a 'Delete' option, which should allow you to remove it. OR Cl... ⇲
 
Messages issue

Verification code delays

Fix: Check your network connection: Ensure you have a stable internet connection, as delays can occur due to poor connectivity. OR Request a n... ⇲
 
Support issue

Unresponsive support

Fix: Check FAQs or help sections: Look for any available FAQs or help documentation within the app that may address your issue without needing to... ⇲
 
Privacy issue

Privacy concerns

Fix: Review privacy settings: Go to 'Settings' > 'Privacy' and review what data Atlas 1 is accessing. Adjust permissions as necessary to limit da... ⇲
 
Account issue

Account lockout issues

Fix: Wait and try again: If you are locked out due to multiple failed login attempts, wait for a specified time before trying again. OR Reset... ⇲

PIN retrieval problems

Fix: Check your email or SMS: Ensure that you are checking the correct email or SMS for the PIN, as it may be sent there. OR Request a new PIN... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
61.8%

Good experience
26.5%

Neutral
11.8%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data Atlas 1 collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics