fix problems on CIBC [iphone]

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CIBC Mobile Banking
Info:
company: CIBC
: https://www.cibc.com/en/help-support.html
: www.cibc.com
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Payments issue

Transactions disappear without explanation

Fix: 1. Check Transaction Filters: Ensure that you are not applying any filters that might hide certain transactions. Look for filter options in... ⇲

Cannot perform external transfers

Fix: 1. Verify Account Settings: Ensure that your account settings allow for external transfers. Check if you need to enable this feature in your... ⇲

Cannot transfer money in and out

Fix: 1. Verify Account Settings: Ensure that your account settings allow for transfers. Check if you need to enable this feature in your account... ⇲
 
Updates issue

Slow transaction updates

Fix: 1. Check Internet Speed: Use a speed test app to check your internet connection. If it's slow, try switching to a different Wi-Fi network or... ⇲

Issues with SMS verification for updates

Fix: 1. Check Phone Settings: Ensure that your phone is set to receive SMS messages and that there are no blocks on your number. 2. Use Alternati... ⇲
 
Bugs issue

Incorrect transaction dates

Fix: 1. Sync Device Time: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This will sync your device's time wit... ⇲

Basic features do not work

Fix: 1. Restart the App: Close the app completely and reopen it. This can resolve temporary glitches affecting basic features. 2. Update the App:... ⇲
 
Support issue

No feedback mechanism for users

Fix: 1. Use Alternative Feedback Channels: If the app lacks a feedback feature, consider using the CIBC website or social media channels to provi... ⇲
 
Security issue

Password manager functionality broken

Fix: 1. Check Password Manager Settings: Ensure that your password manager is properly configured and that the CIBC app is allowed to access it.... ⇲
 
Login issue

Cannot sign in to account

Fix: 1. Check Credentials: Double-check your username and password for accuracy. Ensure that Caps Lock is off and that you are entering the corre... ⇲

Inability to use Face ID for login

Fix: 1. Enable Face ID: Go to Settings > CIBC Mobile Banking and ensure that Face ID is enabled. If it is not, toggle it on and try logging in ag... ⇲
 
Network issue

Claims no internet connection

Fix: 1. Check Internet Connection: Ensure your device is connected to the internet. Try opening a web page in Safari to confirm connectivity. 2.... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Use the Website: If certain features are not available in the app, consider using the CIBC website for those transactions until the app i... ⇲

CIBC only good for checking balance

Fix: 1. Use the Website: If the app lacks functionality, consider using the CIBC website for more comprehensive banking features. 2. Provide Feed... ⇲

Redirects to App Store instead of CIBC US app

Fix: 1. Check App Store Settings: Ensure that your App Store settings are set to the correct region. Go to Settings > App Store and check your Ap... ⇲
 
UI issue

Logout button poorly placed

Fix: 1. Use the Back Button: If the logout button is hard to find, use the back button to navigate away from sensitive areas instead of logging o... ⇲
 
Customization issue

No auto bill pay feature

Fix: 1. Use the Website: If the app lacks an auto bill pay feature, log in to the CIBC website to set up automatic payments. 2. Set Reminders: If... ⇲
 
Settings issue

Password field character limit too short

Fix: 1. Use a Stronger Password: If the character limit is too short, create a strong password that meets the app's requirements without exceedin... ⇲
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 what users are saying
Good experience
68.5%

Bad experience
27.6%

Neutral
3.9%

~ from our NLP analysis of 279 combined software ratings.

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 Private Data CIBC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info