fix problems on Essential CU [iphone]

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—— Run into issues on Essential CU? Get help pending when official support gets back to you!

Essential CU
Info:
company: Essential Credit Union
: https://www.essentialcu.org
: www.essentialcu.org
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Settings issue

No option to lock debit card

Fix: Check the app settings for any security features. Some apps have a 'Manage Cards' section where you can temporarily disable your card. If th... ⇲
 
Account issue

Transaction history for loans is unavailable

Fix: Try accessing your loan transaction history through the Essential CU website, as it may provide more comprehensive information than the app.... ⇲

Account information cannot be displayed

Fix: Ensure that you are logged into the app with the correct credentials. If you have recently changed your password, log out and log back in wi... ⇲
 
Notifications issue

Notifications are delayed

Fix: Check your notification settings in the app and on your iPhone. Go to Settings > Notifications > Essential CU and ensure that notifications... ⇲
 
Crashes issue

Essential CU crashes frequently

Fix: Update the app to the latest version available in the App Store, as updates often include bug fixes that can resolve crashing issues. OR... ⇲
 
Bugs issue

Technical difficulties occur multiple times a day

Fix: Check for any known outages or maintenance updates on the Essential CU website or social media pages. Sometimes, technical difficulties are... ⇲
 
Network issue

Inconsistent app availability

Fix: Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. An outdated operating system can cause co... ⇲

Essential CU is always down

Fix: Check your internet connection to ensure that it is stable. A weak connection can make it seem like the app is down when it is not. OR Tr... ⇲
 
Customization issue

Widget feature is missing

Fix: Check if the app has been updated to the latest version, as widget features may be added in updates. Go to the App Store and look for update... ⇲
 
UI issue

ATM locations are unclear

Fix: Use the app's map feature to locate ATMs. If the map is not clear, try zooming in or out to get a better view of the locations. OR Visit... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.9%

Neutral
1.4%

~ from our NLP analysis of 3,536 combined software ratings.

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 Private Data Essential CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data