fix problems on Trans [iphone]

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—— Run into issues on Trans? Get help pending when official support gets back to you!

Transform | Healthy Lifestyle
Info:
company: Blue Mesa Health Inc.
: https://www.bluemesahealth.com/contact-us/
: bluemesahealth.com
Chat with our AI-based Trans Support
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Login issue

difficult to log in

Fix: Reset your password by selecting the 'Forgot Password?' option on the login screen. Follow the instructions sent to your email to create a n... ⇲

requires constant re-login

Fix: Check if there is an option in the app settings to stay logged in or remember your credentials. Enable this feature if available. OR Clea... ⇲

Trans does not remember login credentials

Fix: Check if your device settings allow the app to save passwords. Go to Settings > Passwords & Accounts and ensure that the app is allowed to s... ⇲
 
Network issue

Trans frequently disconnects from Fitbit

Fix: Re-establish the connection by going to the app settings, disconnecting from Fitbit, and then reconnecting it. Make sure both devices are on... ⇲
 
Customization issue

manual entry required for activity tracking

Fix: Explore the app settings to see if there is an option to enable automatic tracking or syncing with your fitness devices. This may streamline... ⇲

food logging is cumbersome

Fix: Use the barcode scanner feature (if available) to quickly log food items instead of searching manually. This can save time and effort. OR... ⇲

no ability to like comments in chat

Fix: Provide feedback through the app's feedback feature (if available) to express your interest in this functionality for future updates. OR... ⇲

no tagging in chat replies

Fix: Use direct mentions by typing the user's name in your message to draw their attention, even if tagging is not available. OR Encourage the... ⇲
 
Loading issue

Trans won't load past welcome screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Crashes issue

frequent crashes during use

Fix: Check for app updates in the App Store. Developers often release updates to fix bugs that cause crashes. OR Restart your iPhone to clear... ⇲
 
UI issue

chat feature is poorly designed

Fix: Familiarize yourself with the chat features by exploring the settings or help section of the app to understand how to use it effectively.... ⇲

Trans is not user friendly

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can improve your experience. OR Look for tut... ⇲
 
Syncing issue

no history of exercise activity

Fix: Check if there is an option in the app settings to enable activity history tracking. This may need to be turned on manually. OR Keep a se... ⇲

syncing issues with health devices

Fix: Ensure that Bluetooth is enabled on your iPhone and that the health devices are charged and within range. OR Delete the app from your hea... ⇲

inconsistent data transfer from Fitbit

Fix: Re-sync your Fitbit device with the Transform app by disconnecting and reconnecting it in the app settings. OR Check for any firmware upd... ⇲
 
Bugs issue

error messages during use

Fix: Take note of the specific error messages and search for them in the app's help section or online forums for potential solutions. OR Try l... ⇲
 
Compatibility issue

limited functionality on small screens

Fix: Adjust the display settings on your iPhone to increase text size or enable zoom features for better visibility. OR Consider using the app... ⇲
 
Uploads issue

photo upload feature is broken

Fix: Check your app permissions by going to Settings > Privacy > Photos and ensure that Transform has access to your photo library. OR Try res... ⇲
 
Freezing issue

Trans freezes during lessons

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check and free up space if needed.... ⇲
 
Support issue

lack of real-time support

Fix: Utilize online resources such as user forums or social media groups where other users may provide real-time assistance. OR Look for user-... ⇲
 
Slow issue

slow performance

Fix: Close any unnecessary background apps to free up system resources, which can improve performance. OR Regularly clear the app cache and da... ⇲
 
Updates issue

frequent updates do not resolve issues

Fix: Keep a log of the issues you encounter and any updates that do not resolve them. This can help you identify patterns and workarounds. OR... ⇲
 
Account issue

inability to access logged activities

Fix: Check the app settings to see if there is an option to view or export your activity logs. This may be hidden in a submenu. OR Keep a manu... ⇲
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 what users are saying
Bad experience
82.8%

Good experience
17.2%

Neutral
0.0%

~ from our NLP analysis of 29 combined software ratings.

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 Private Data Trans collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics