fix problems on The First EBank Solution [iphone]

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—— Run into issues on The First EBank Solution? Get help pending when official support gets back to you!

The First eBank Solution
Info:
company: The First Bank (MS)
: https://www.thefirstbank.com/contact-us
: www.thefirstbank.com
Chat with our AI-based The First eBank Solution Support
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Payments issue

Long wait times for check processing

Fix: To minimize wait times, consider using electronic checks or direct deposit options whenever possible. This can speed up the processing time... ⇲

Overdraft fees due to processing delays

Fix: To avoid overdraft fees, regularly monitor your account balance and set up low balance alerts in the app to notify you when your balance is... ⇲

No cash advance options

Fix: If you need cash, consider using an ATM that accepts your debit card for withdrawals, or transfer funds to a different account that allows c... ⇲

Inconsistent transaction pending times

Fix: Keep track of your transactions and note the typical processing times for different types of transactions. This can help you anticipate when... ⇲
 
Security issue

Lack of card lock/unlock feature

Fix: As a workaround, if you lose your card, immediately report it lost or stolen through the app or by calling customer service to prevent unaut... ⇲
 
Notifications issue

Delayed transaction notifications

Fix: Check your app settings to ensure that notifications are enabled. Go to Settings > Notifications and make sure that transaction alerts are t... ⇲
 
Compatibility issue

Limited app functionality requiring in-person visits

Fix: Familiarize yourself with all the features available in the app. Sometimes, features may be hidden in menus or require specific settings to... ⇲

No Zelle available

Fix: As an alternative, consider using other peer-to-peer payment services like PayPal or Venmo, which can be linked to your eBank account for ea... ⇲
 
Camera issue

Camera link issues for mobile deposit

Fix: Ensure that your camera lens is clean and that you have good lighting when taking pictures of checks for mobile deposit. Follow the app's gu... ⇲
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 what users are saying
Good experience
82.3%

Bad experience
12.7%

Neutral
5.0%

~ from our NLP analysis of 260 combined software ratings.

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 Private Data The First eBank Solution collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics