fix problems on NBS Benefits [iphone]

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—— Run into issues on NBS Benefits ? Get help pending when official support gets back to you!

NBS Benefits Mobile
Info:
company: NBS Flex Benefits
: https://www.mywealthcareonline.com/NBSBenefits/
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Payments issue

Wrong available dollar amount

Fix: Log out of the app and log back in to refresh your account information. This can sometimes correct discrepancies in displayed amounts. OR... ⇲

Wrong used dollar amount

Fix: Similar to the available dollar amount, log out and back in to refresh the data. This can help correct any display errors. OR Review your... ⇲

Cannot modify or respond to pended transactions

Fix: Check if there is a specific section in the app for pended transactions. If you find it, follow the prompts to modify or respond to them.... ⇲

Running balance not displayed

Fix: Check if there is a specific section in the app for balances or account summaries. Sometimes, this information is located in a different tab... ⇲

No option to submit requested receipts

Fix: Look for a 'Submit Receipts' or 'Upload Documents' option in the app. This may be located under claims or account settings. OR If the app... ⇲
 
Settings issue

Wrong calendar year

Fix: Check the app settings to ensure that your profile information, including the calendar year, is correctly set. If there is an option to upda... ⇲

Difficulty editing existing claims

Fix: Look for an 'Edit' option next to your claims in the app. If it’s not visible, try logging out and back in to refresh the app. OR If edit... ⇲
 
Login issue

Long login times

Fix: Ensure that your internet connection is stable. Try switching from Wi-Fi to mobile data or vice versa to see if that improves login times.... ⇲

Requires re-login when switching apps

Fix: Check your device settings to ensure that the app has permission to stay logged in. Look for any battery optimization settings that may be a... ⇲
 
Search issue

Difficulty finding direct deposit option

Fix: Navigate to the account settings or payment options section of the app. Look for a 'Direct Deposit' or 'Payment Method' option. OR If you... ⇲
 
UI issue

Confusing new app format

Fix: Take some time to explore the app and familiarize yourself with the new layout. Look for a help or tutorial section that may guide you throu... ⇲

Small text size

Fix: Adjust the text size in your iPhone settings by going to Settings > Display & Brightness > Text Size and moving the slider to increase text... ⇲
 
Notifications issue

Lack of notifications

Fix: Check your device settings to ensure that notifications for the NBS Benefits app are enabled. Go to Settings > Notifications > NBS Benefits... ⇲
 
Support issue

Poor customer service

Fix: Document your issues clearly and try to use the app's support or help section to find answers or submit inquiries. OR Consider checking o... ⇲
 
Loading issue

Slow initial loading

Fix: Ensure that your device has enough storage space available, as low storage can slow down app performance. Clear unnecessary files or apps to... ⇲
 
Security issue

Password expiration without notification

Fix: Regularly check your password settings and set reminders for yourself to change your password before it expires. OR If the app has a secu... ⇲
 
Updates issue

Outdated app without prompt to update

Fix: Manually check for updates in the App Store by going to the App Store, tapping on your profile icon, and scrolling to see if NBS Benefits ha... ⇲
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 what users are saying
Good experience
90.3%

Bad experience
7.7%

Neutral
2.0%

~ from our NLP analysis of 1,021 combined software ratings.

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 Private Data NBS Benefits collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data