fix problems on Virgin Plus My Account [iphone]

​

—— Run into issues on Virgin Plus My Account? Get help pending when official support gets back to you!

Virgin Plus My Account
Info:
company: Virgin Plus
: https://www.virginplus.ca/en/support/index.html?etcid=VAN:97
: www.virginplus.ca
Chat with our AI-based Virgin Plus My Account Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Virgin Plus My Account feels like a webpage wrapped in a native skin

Fix: Try using the app in a different network environment (e.g., switch from Wi-Fi to cellular data) to see if performance improves. Sometimes, n... ⇲

Old and less useful interface

Fix: Explore the app settings to see if there are any customization options that can improve your experience, such as changing themes or layouts.... ⇲

Not user-friendly for non-tech seniors

Fix: Create a simple guide or cheat sheet for seniors that outlines basic functions of the app, such as how to log in, check usage, and pay bills... ⇲
 
Slow issue

Slow app performance

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲
 
Payments issue

High monthly charges

Fix: Review your current plan and usage. Log into your account via the app or website to see if there are more suitable plans that fit your usage... ⇲

High service charges

Fix: Review your billing statement for any charges that you do not recognize and check if you are on the best plan for your usage. You can do thi... ⇲

Recurring fees not clearly communicated

Fix: Review your account details in the app or website to find a breakdown of all charges, including recurring fees. This can help clarify what y... ⇲
 
Support issue

Technical support response time is poor

Fix: Utilize the app's self-help features or FAQs to find answers to common issues, which can save time compared to waiting for support. OR Ch... ⇲
 
Loading issue

Virgin Plus My Account intermittently fails to load functionalities

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. OR Uninstall... ⇲
 
Network issue

Data usage displayed incorrectly on WiFi

Fix: Check your data usage settings in the app and ensure that they are configured correctly. Sometimes, toggling settings off and on can refresh... ⇲

Bad coverage

Fix: Check the Virgin Plus coverage map on their website to see if you are in a service area. If you are in a low coverage area, consider switchi... ⇲
 
Login issue

Difficult to log into account

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Features issue

Missing basic functionalities

Fix: Check for any updates to the app that may add missing features. Go to the App Store and see if an update is available. OR Look for altern... ⇲
 
Updates issue

Virgin Plus My Account no longer works after update

Fix: Try restarting your iPhone after the update, as this can resolve many post-update issues. OR If the app continues to malfunction, uninsta... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
87.1%

Bad experience
8.9%

Neutral
4.0%

~ from our NLP analysis of 3,087 combined software ratings.

 Switch to these Alternatives:
Hydro-Québec
Coinamatic CP Mobile
MyBell
Lucky Mobile My Account
Fido My Account
Freedom Mobile My Account
P$ Mobile Service
Rogers Xfinity
MyRogers - Manage your account
My Shaw

 Private Data Virgin Plus My Account collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location