fix problems on UHC Motion [iphone]

​

—— Run into issues on UHC Motion? Get help pending when official support gets back to you!

UHC Motion
Info:
company: Fortify Technologies
: https://www.unitedhealthcaremotion.com/Home/ContactUs
Chat with our AI-based UHC Motion Support
   Hello! How can I assist you?  

characters left:
 
Crashes issue

UHC Motion crashes or freezes during use

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space availa... ⇲
 
Support issue

Customer service is unhelpful

Fix: OR ⇲
 
Bugs issue

Inaccurate step tracking

Fix: 1. Calibrate your iPhone for better accuracy. Go to Settings > Privacy > Location Services > System Services and ensure that 'Motion Calibra... ⇲

Inability to track workouts accurately

Fix: 1. Ensure that the UHC Motion app has permission to access your health data. Go to Settings > Privacy > Health and check if UHC Motion is en... ⇲

UHC Motion fails to recognize completed goals

Fix: 1. Ensure that you are syncing the app regularly to update your progress. 2. Check the app settings to see if there are specific requirement... ⇲
 
Notifications issue

Notifications are irrelevant or confusing

Fix: 1. Review your notification settings in the UHC Motion app. Open the app, go to Settings, and check the notifications section to customize w... ⇲
 
UI issue

Limited UI functionality on Apple Watch

Fix: 1. Check for updates for both the UHC Motion app and your Apple Watch. Open the App Store on your iPhone and check for updates. 2. Explore t... ⇲

UHC Motion does not utilize haptic feedback

Fix: 1. Check your iPhone's settings to ensure haptic feedback is enabled. Go to Settings > Sounds & Haptics and ensure 'System Haptics' is turne... ⇲

Poor user experience overall

Fix: 1. Explore the app settings to customize your experience, such as adjusting notifications, themes, or layout options. 2. Regularly check for... ⇲
 
Features issue

No real-time tracking of steps

Fix: 1. Ensure that the UHC Motion app is running in the background. Go to Settings > General > Background App Refresh and make sure UHC Motion i... ⇲

Steps may not be retroactively counted

Fix: 1. Ensure that the UHC Motion app is open and running during your activities to capture all steps. 2. Check the app settings to see if there... ⇲
 
Syncing issue

Manual sync required daily

Fix: 1. Check the app settings to see if there is an option to enable automatic syncing. Open UHC Motion, go to Settings, and look for sync optio... ⇲
 
Glitches issue

Frequent glitches and bugs

Fix: 1. Ensure that your iPhone is running the latest iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲
 
Compatibility issue

Limited compatibility with fitness trackers

Fix: 1. Check the UHC Motion app documentation or settings to see which fitness trackers are supported. 2. If your fitness tracker is not support... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
81.8%

Bad experience
12.0%

Neutral
6.2%

~ from our NLP analysis of 30,508 combined software ratings.

 Switch to these Alternatives:
HY
Rally®
Rally Coach™
UnitedHealthcare Doctor Chat
UnitedHealthcare
UHC Global
Optum Personal Care
AbleTo
LetsGetChecked: Health Testing
Fitness On Demand™

 Private Data UHC Motion collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Other Data