fix problems on New Scientist [iphone]

—— Run into issues on New Scientist? Get help pending when official support gets back to you!

New Scientist

Info:

company: New Scientist Ltd

: http://www.newscientist.com/iosappfaq

: www.newscientist.com

Chat with our AI-based New Scientist Support

🛠️ Common New Scientist Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

New Scientist does not support landscape on mobile phones

Fix: Unfortunately, if the app does not support landscape mode, there is no direct way to enable it. However, you can try using your device's acc... ⇲

Terrible UI

Fix: To improve your experience, you can customize your app settings. Check if there are options under Settings > Appearance to change themes or... ⇲

Freezing issue

New Scientist tends to lock up on issues

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find the New Scientist app, and select 'Offload App'. This will fre... ⇲

Bugs issue

Cannot delete locked issues without uninstalling

Fix: Check if there is an option in the app settings to manage downloaded content. Sometimes, locked issues can be removed from a specific sectio... ⇲

Downloads issue

Content not downloaded in airplane mode

Fix: Before going into airplane mode, ensure that all desired content is fully downloaded. You can check the download status in the app's library... ⇲

Automatic deletion of downloaded content

Fix: Check the app settings for any options related to storage management or downloaded content. There may be a setting that controls how long do... ⇲

UI issue

New Scientist reverts to home screen instead of last article

Fix: Try using the bookmarks feature (if available) to save your last article. This way, you can quickly access it without navigating through the... ⇲

Navigation between audio and text is messy

Fix: Familiarize yourself with the app's layout. Look for tabs or sections that separate audio and text content, which may help streamline your n... ⇲

Payments issue

Subscription not recognized after payment

Fix: Log out of the app and log back in to refresh your subscription status. Go to Settings > Account and select 'Log Out'. Then log back in with... ⇲

Individual issues require additional payment

Fix: Review your subscription plan details to ensure it covers the content you are trying to access. Sometimes, certain issues may not be include... ⇲

New Scientist occasionally fails to recognize subscription

Fix: Log out of the app and log back in to refresh your subscription status. This can often resolve recognition issues. OR Ensure that your ap... ⇲

Content issue

Increased politicization of content

Fix: If the content is not to your liking, consider using the app's filtering options (if available) to customize the type of articles you want t... ⇲

Ads issue

Ads appear in mobile version despite subscription

Fix: Check your subscription status in the app settings to ensure it is active. Sometimes, logging out and back in can refresh your account statu... ⇲

Ad placement reduces user experience

Fix: If ads are intrusive, check if there is an option in the app settings to minimize or hide ads, especially if you are a subscriber. OR Con... ⇲

Search issue

Search feature is ineffective

Fix: When using the search feature, try using specific keywords or phrases related to the content you are looking for. This can improve search re... ⇲

Customization issue

Font size options are limited

Fix: Check if your device's accessibility settings allow you to increase text size. Go to Settings > Display & Brightness > Text Size and adjust... ⇲

No highlighting feature available

Fix: As a workaround, consider taking screenshots of important sections of articles for your reference, although this is not as convenient as hig... ⇲

No easy way to save or favorite articles

Fix: Check if the app has a 'Save' or 'Favorite' feature in the article options. If available, use it to keep track of articles you want to revis... ⇲

Crashes issue