fix problems on SJ [iphone]

—— Run into issues on SJ? Get help pending when official support gets back to you!

SJ - Trains in Sweden

Info:

company: SJ AB

: https://www.sj.se/contact

: www.sj.se

Chat with our AI-based SJ Support

🛠️ Common SJ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not accept foreign phone numbers

Fix: If you are trying to register or purchase tickets using a foreign phone number, consider using a Swedish phone number if you have access to... ⇲

Cannot pay with US-issued credit cards

Fix: Try using a different payment method, such as a prepaid card that is accepted in Sweden or a local bank card if you have access to one. Some... ⇲

Downloads issue

Ticket download feature fails

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs. If the issue persists, try deleting and reinstalling the a... ⇲

Bugs issue

Frequent train delays

Fix: While you cannot control train delays, you can check the app for real-time updates on train schedules. Make sure to allow notifications from... ⇲

Support issue

Poor customer service

Fix: If you encounter issues, try using the app's FAQ section or help resources, as they may provide answers to common questions without needing... ⇲

Lack of clear instructions for users

Fix: Explore the app's help section or user guide, if available, to find instructions on how to use various features. You can also search online... ⇲

Settings issue

Inaccurate booking options

Fix: Double-check your travel dates and times before finalizing your booking. If you notice inaccuracies, try refreshing the app or clearing the... ⇲

No English language support

Fix: If the app does not support English, try using a translation app on your phone to help navigate the app. You can also use online translation... ⇲

Payments issue

No Apple Pay support

Fix: If you prefer using Apple Pay, check if the app has plans to support it in future updates. In the meantime, use a credit card or another pay... ⇲

No option to save payment cards

Fix: For security reasons, the app may not allow saving payment cards. As a workaround, keep your card details handy for quick entry during trans... ⇲

UI issue

SJ does not rotate on iPad

Fix: Check your iPad's settings to ensure that rotation lock is not enabled. You can do this by swiping down from the top-right corner to access... ⇲

Difficult to navigate with children

Fix: Plan your travel in advance and familiarize yourself with the app's layout before your trip. This can help you navigate more efficiently whe... ⇲

Compatibility issue

Incompatibility with Apple Passbook

Fix: If the app does not support Apple Passbook, consider manually adding your tickets to Passbook by taking a screenshot of your ticket and usin... ⇲

Limited functionality for non-Swedish users

Fix: If you are a non-Swedish user, try using the app in conjunction with a translation app to help navigate the features that may not be availab... ⇲

Network issue

302 error issue

Fix: A 302 error typically indicates a redirect issue. Try clearing your app cache or reinstalling the app to resolve any temporary glitches that... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.3%

Bad experience

5.3%

Neutral

3.4%

~ from our NLP analysis of 412 combined software ratings.

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Private Data SJ collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics