fix problems on Reolink [iphone]

—— Run into issues on Reolink? Get help pending when official support gets back to you!

Reolink

Info:

company: Reolink Digital Technology Co., Ltd

: https://reolink.com/contact-us/

: reolink.com

Chat with our AI-based Reolink Support

🛠️ Common Reolink Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Reolink freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the Reolink app. 2. Restart your iPhone to clear any tempora... ⇲

Connection fails frequently

Fix: 1. Check your Wi-Fi signal strength where the camera is located. If the signal is weak, consider moving the router closer or using a Wi-Fi e... ⇲

Notifications issue

Push notifications are unreliable

Fix: 1. Go to your iPhone's Settings > Notifications > Reolink and ensure that notifications are enabled. 2. Check the app settings within Reolin... ⇲

Notifications triggered by non-significant motion

Fix: 1. Adjust the motion detection sensitivity settings in the app to reduce false alerts. 2. Reposition the camera to avoid areas with frequent... ⇲

No option to pause notifications temporarily

Fix: 1. Manually turn off notifications in the iPhone's Settings > Notifications > Reolink when you need a break from alerts. 2. Use the app's se... ⇲

Inability to view specific camera directly from notification

Fix: 1. Check the app settings to see if there is an option to enable direct links from notifications to specific cameras. 2. Ensure that notific... ⇲

UI issue

Playback filtering is cumbersome

Fix: 1. Familiarize yourself with the filtering options available in the playback section of the app. 2. Use the date and time filters to narrow... ⇲

Playback slider is not user-friendly

Fix: 1. Try tapping on the playback timeline to jump to specific points in the video instead of using the slider. 2. Use the fast forward and rew... ⇲

Video issue

Video playback quality could be improved

Fix: 1. Check your internet connection speed. A slow connection can affect playback quality. Use a speed test app to measure your speed. 2. In th... ⇲

Cannot scan through footage at variable speeds

Fix: 1. Use the fast forward and rewind buttons to navigate through footage more quickly. 2. Familiarize yourself with the playback controls to s... ⇲

Camera issue

Motion detection often cuts off events

Fix: 1. Adjust the motion detection sensitivity settings in the app to ensure it captures more events. 2. Check the camera's field of view to ens... ⇲

Lack of intelligent event marking for recordings

Fix: 1. Regularly review the recordings and manually mark important events in the app if the feature is available. 2. Use the app's search functi... ⇲

Account issue

Difficult to change password without current one

Fix: 1. If you have forgotten your password, look for a 'Forgot Password' option in the app to reset it via email. 2. If you have access to the c... ⇲

No easy user switching in the app

Fix: 1. Log out of the current account in the app and log in with the other user’s credentials. 2. If multiple users need access, consider creati... ⇲

Loading issue

Reolink takes too long to load cameras

Fix: 1. Ensure that your internet connection is stable and fast. If using Wi-Fi, try moving closer to the router. 2. Clear the app cache by going... ⇲

Storage issue

Limited cloud storage recording duration

Fix: 1. Review your cloud storage plan and consider upgrading if you need more storage duration. 2. Regularly download and save important footage... ⇲

Updates issue

Inconsistent app performance after updates

Fix: 1. Clear the app cache and data by uninstalling and reinstalling the app. 2. Restart your iPhone to refresh the system after an update. OR... ⇲

Setup issue

Requires complex setup for optimal performance

Fix: 1. Follow the setup guide provided in the app or on the Reolink website carefully to ensure all steps are completed. 2. Use the app's troubl... ⇲

Network issue

Camera fails to reconnect after brief internet loss

Fix: 1. Ensure that your router is functioning properly and that the camera is within range of the Wi-Fi signal. 2. Restart the camera and the ro... ⇲

Battery issue

Battery life issues with certain models

Fix: 1. Check the camera settings to see if there are options to reduce power consumption, such as lowering the resolution or disabling certain f... ⇲