fix problems on Perpay [iphone]

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—— Run into issues on Perpay? Get help pending when official support gets back to you!

Perpay - Shop and Build Credit
Info:
company: Perpay, Inc.
: https://perpay.com/
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Support issue

Inconsistent customer service response

Fix: Utilize the in-app chat feature for quicker responses, as this may yield faster results than email. Be clear and concise in your inquiries t... ⇲

No direct customer service phone line

Fix: Utilize the in-app chat feature for immediate assistance. This can often provide quicker responses than email or waiting for a phone line.... ⇲

Lack of real-time support

Fix: Utilize the in-app chat feature during peak hours when customer service may be more available. This can help you get quicker responses than... ⇲
 
UI issue

Difficult navigation in the app

Fix: Familiarize yourself with the app layout by exploring different sections. Take note of where key features are located, such as the search ba... ⇲

Inability to easily cancel orders

Fix: Before placing an order, double-check your selections to ensure they are correct. If you need to cancel an order, do so as soon as possible... ⇲
 
Loading issue

Delayed order approvals

Fix: After placing an order, monitor your email for updates regarding approval status. If you notice a significant delay, check your spam folder... ⇲
 
Bugs issue

Issues with incorrect items shipped

Fix: Upon receiving your order, immediately check the items against your order confirmation. If there is a discrepancy, take photos of the items... ⇲
 
Payments issue

Long wait times for refunds

Fix: Keep track of your refund requests by noting the date you submitted them. This will help you follow up if the refund takes longer than expec... ⇲

Mandatory direct deposit for payments

Fix: If you are uncomfortable with direct deposit, consider setting up a separate bank account specifically for this purpose. This can help you m... ⇲

Overpayment issues

Fix: Regularly review your payment history within the app to ensure all transactions are accurate. If you notice discrepancies, document them and... ⇲

Complicated payment process for new purchases

Fix: Familiarize yourself with the payment process by reviewing any available guides or FAQs within the app. This can help you understand the ste... ⇲
 
Customization issue

Limited information on products

Fix: When viewing a product, check for any available descriptions, specifications, or customer reviews that may provide additional insights. If i... ⇲

Frequent out-of-stock items

Fix: Set up notifications for specific items you are interested in. This way, you can be alerted when they are back in stock. OR Consider look... ⇲

Limited options for specific products

Fix: If you are looking for a specific product, try using the search function to see if it is available under different categories or names. OR... ⇲
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 what users are saying
Good experience
88.0%

Bad experience
8.8%

Neutral
3.1%

~ from our NLP analysis of 5,635 combined software ratings.

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 Private Data Perpay collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics