fix problems on ATL311 [iphone]

—— Run into issues on ATL311 ? Get help pending when official support gets back to you!

ATL311 Mobile App

Info:

company: City of Atlanta

: https://www.atl311.com/311?id=cs_sc_cat_item&sys_id=6c642554dbbd2810977168461b961983

Chat with our AI-based ATL311 Support

🛠️ Common ATL311 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot schedule anything on the app

Fix: Check if the app is updated to the latest version. Go to the App Store, search for ATL311, and see if an update is available. If so, update... ⇲

Ticket status does not change

Fix: Ensure you have a stable internet connection. If your connection is weak, the app may not be able to update ticket statuses. Try switching b... ⇲

Registration issue

Cannot register valid Atlanta address

Fix: Double-check the address format you are entering. Make sure it includes all necessary components (street number, street name, city, state, a... ⇲

Support issue

Error when accessing app support

Fix: Clear the app's cache by going to your iPhone settings, selecting ATL311, and choosing 'Clear Cache' if available. This can resolve issues w... ⇲

Bugs issue

Unable to create service requests

Fix: Make sure you have granted the app all necessary permissions, such as location services and notifications. Go to Settings > Privacy > Locati... ⇲

GPS location not working for reports

Fix: Verify that location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure ATL311 is set to 'While Using... ⇲

ATL311 does not perform any functions

Fix: Check for app updates in the App Store. An outdated app may not function correctly, so ensure you have the latest version installed. OR I... ⇲

UI issue

Redirects to website instead of in-app functionality

Fix: Ensure that you are using the latest version of the app. An update may fix issues with in-app functionality. Check the App Store for updates... ⇲

Authentication issues when logging in

Fix: Reset your password if you are having trouble logging in. Use the 'Forgot Password' feature on the login screen to receive a reset link via... ⇲

Links issue

Submission links are faulty

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve issues with links not functioning properly. O... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

50.0%

Good experience

45.0%

Neutral

5.0%

~ from our NLP analysis of 40 combined software ratings.

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Private Data ATL311 collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- Identifiers
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
- Other Data