fix problems on Justworks [iphone]

—— Run into issues on Justworks? Get help pending when official support gets back to you!

Justworks

Info:

company: Justworks

: https://justworks.com/

: www.justworks.com

Chat with our AI-based Justworks Support

🛠️ Common Justworks Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Justworks signs out after 30 seconds of inactivity

Fix: To mitigate the frequent sign-out issue, try adjusting your iPhone's auto-lock settings. Go to 'Settings' > 'Display & Brightness' > 'Auto-L... ⇲

No stay signed in feature

Fix: Check if there is an option in the app settings to enable a 'Stay signed in' feature. If not, consider using a password manager that can aut... ⇲

Security issue

Requires 2FA every time

Fix: If you are using an authenticator app for 2FA, check if it has a 'Remember this device' option when you log in. Selecting this option may re... ⇲

Compatibility issue

Cannot view content from other apps

Fix: To view content from other apps, try using the 'Share' feature in the other app to send information directly to Justworks if applicable. Thi... ⇲

Justworks hangs up on new iPhone models

Fix: Make sure your iPhone's operating system is updated to the latest version. Go to 'Settings' > 'General' > 'Software Update' to check for upd... ⇲

Limited functionality compared to website

Fix: To access features that are not available in the app, use the mobile browser on your iPhone to log into the Justworks website. This will giv... ⇲

Privacy issue

Justworks hides information when switching apps

Fix: To minimize information being hidden, try using the app in split-screen mode if your iPhone supports it. This allows you to view Justworks a... ⇲

UI issue

Terribly designed interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, understanding the navigation can help mitigate fru... ⇲

Difficult to access time management features

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, understanding the navigation can help mitigate fru... ⇲

Updates issue

401k management partner is outdated

Fix: Check if there are any updates available for the Justworks app in the App Store. Keeping the app updated may resolve some issues with outdat... ⇲

Registration issue

Email verification link is unhelpful

Fix: If the email verification link does not work, try copying and pasting the link into a web browser instead of clicking it directly from the e... ⇲

Notifications issue

Notifications won't clear

Fix: Try force-closing the Justworks app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off... ⇲

Persistent notification with no new items

Fix: Try force-closing the Justworks app and reopening it to refresh the notifications. This can sometimes clear out any stuck notifications. O... ⇲

Syncing issue

Missing company calendar in app

Fix: Check if the company calendar is available in the app settings or under a specific section. Sometimes, it may be located in a less obvious a... ⇲

Settings issue

Settings redirect to iOS settings instead of app settings

Fix: If the app redirects you to iOS settings, try looking for any in-app settings menu that may not be immediately visible. This could be locate... ⇲

Account issue

Cannot access previous employer documents

Fix: Check if there is a section in the app for 'Documents' or 'History' where previous employer documents might be stored. If not, try accessing... ⇲

Cannot view selected benefits in mobile app

Fix: Check if there is a specific section in the app dedicated to benefits. Sometimes, these features are nested under account settings or profil... ⇲

Customization issue

Cannot edit time off requests

Fix: If you cannot edit time off requests directly in the app, try accessing the Justworks website through your mobile browser, where you may hav... ⇲