fix problems on UPMC AnywhereCare [iphone]

—— Run into issues on UPMC AnywhereCare? Get help pending when official support gets back to you!

UPMC AnywhereCare

Info:

company: UPMC

: http://www.americanwell.com/mobileappsupport/

: upmc-anywherecare.com

Chat with our AI-based UPMC AnywhereCare Support

🛠️ Common UPMC AnywhereCare Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Web site is not user friendly

Fix: Try using a different web browser or clearing your current browser's cache and cookies. This can often resolve display issues and improve us... ⇲

Setup process can be error prone

Fix: Ensure that you are following the setup instructions step-by-step. It may help to write down your information beforehand, such as your insur... ⇲

Payments issue

Payment required before seeing doctor

Fix: Review the payment policy on the website or app to understand the payment process. If you are concerned about upfront payments, check if the... ⇲

Account issue

Inability to add secondary insurance

Fix: Check if there is an option in your account settings to add or update insurance information. If not, try contacting customer support through... ⇲

Settings issue

Some doctors may not allow patient to speak

Fix: Before your appointment, check if there is an option to send a message or notes to your doctor through the app. This can help communicate yo... ⇲

Bugs issue

Technical issues with app functionality

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for UPMC AnywhereCare, and check if an update is availabl... ⇲

Duplication of services error

Fix: If you encounter a duplication error, check your appointment history in the app to ensure you are not trying to book a duplicate appointment... ⇲

Loading issue

Long wait times in virtual waiting room

Fix: Try to schedule your appointments during off-peak hours, such as early mornings or late evenings, when fewer patients may be using the servi... ⇲

Privacy issue

Obscured text entry box for privacy agreement

Fix: If the text entry box is obscured, try rotating your device to landscape mode, which may provide a better view of the entry fields. Alternat... ⇲

Compatibility issue

Bluetooth keyboard support issues

Fix: Check if your Bluetooth keyboard is properly connected to your iPhone. Go to Settings > Bluetooth and ensure that the keyboard is listed as... ⇲

Customization issue

Limited options for dental issues

Fix: If the app does not provide sufficient options for dental issues, consider looking for a dental-specific telehealth service that may offer m... ⇲

Support issue

Inconsistent quality of care from providers

Fix: If you experience inconsistent care, keep a record of your appointments and the issues you encounter. This can help you identify patterns an... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

99.1%

Neutral

0.6%

Bad experience

0.3%

~ from our NLP analysis of 17,017 combined software ratings.

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Private Data UPMC AnywhereCare collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics