fix problems on TrackEnsure ELD [iphone]

—— Run into issues on TrackEnsure ELD? Get help pending when official support gets back to you!

TrackEnsure ELD

Info:

company: TrackEnsure Incorporated

: https://trackensure.com/

: trackensure.com

Chat with our AI-based TrackEnsure ELD Support

🛠️ Common TrackEnsure ELD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Records wrong locations

Fix: Check your device's GPS settings. Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for TrackEnsure... ⇲

Auto switches to on duty incorrectly

Fix: Review your settings in the app to ensure that the auto-switch feature is configured correctly. Go to the app settings and look for options... ⇲

Settings issue

Needs higher speed adjustment for driving log

Fix: Check the app settings for speed thresholds. Navigate to the settings menu and look for driving log options. Adjust the speed threshold to a... ⇲

No personal conveyance or yard move options

Fix: Check the app settings to see if there are options to enable personal conveyance or yard move modes. If not, document these trips manually u... ⇲

Inability to manually change duty status

Fix: Check the app settings to see if there is an option to enable manual duty status changes. If this feature is hidden, it may be worth explori... ⇲

UI issue

Close proximity of UI elements causes errors

Fix: Try adjusting the zoom settings on your iPhone. Go to Settings > Display & Brightness > View (Display Zoom) and select a larger text size or... ⇲

TrackEnsure ELD interface outdated

Fix: Check for app updates in the App Store. Go to the App Store, tap on your profile icon, and scroll down to see if TrackEnsure ELD has an avai... ⇲

Difficult to read interface

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and increasing the size for better readability.... ⇲

Support issue

Long wait times for customer support

Fix: Utilize the app's FAQ or help section for common issues. Often, you can find solutions to your problems without needing to contact support.... ⇲

Unprofessional customer support

Fix: Document your interactions with customer support, noting any issues or delays. This can help you track patterns and improve future communica... ⇲

Bugs issue

Frequent bugs and glitches

Fix: Clear the app's cache by uninstalling and reinstalling the app. This can help eliminate any corrupted data that may be causing glitches. O... ⇲

Inaccurate drive mode activation

Fix: Ensure that the app has the necessary permissions to access your location and motion data. Go to Settings > Privacy and check both Location... ⇲

Split sleeper berth functionality issues

Fix: Review the app's user manual or help section for guidance on using the split sleeper berth feature. Ensure you are following the correct pro... ⇲

Notifications issue

No warnings for hours of service

Fix: Check the app settings to see if there are options to enable notifications for hours of service. Look for alerts or reminders related to dut... ⇲

Pop-up notifications are excessive

Fix: Go to the app settings and look for notification preferences. Adjust the settings to reduce the frequency or type of notifications you recei... ⇲

Updates issue

High data usage after updates

Fix: Monitor your data usage by going to Settings > Cellular and checking the data usage for TrackEnsure ELD. If it's high, consider using Wi-Fi... ⇲

TrackEnsure ELD not functioning after updates

Fix: Try restarting your iPhone after an update to ensure all changes take effect. This can often resolve issues with apps not functioning proper... ⇲

Compatibility issue

Defective hardware issues

Fix: Check for any physical damage to the device or the ELD hardware. Ensure all connections are secure and that there are no visible signs of we... ⇲