fix problems on IHSAA TV [iphone]

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—— Run into issues on IHSAA TV? Get help pending when official support gets back to you!

IHSAA TV
Info:
company: BlueFrame Technology, LLC
: https://www.blueframetech.com/contact/
: blueframetech.com
Chat with our AI-based IHSAA TV Support
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Bugs issue

incorrect score display

Fix: Refresh the app by pulling down on the screen to reload the data. This can sometimes correct the score display if it is lagging behind. OR... ⇲

missing games

Fix: Check the IHSAA TV schedule to ensure that the game you are looking for is listed. Sometimes games may be rescheduled or canceled. OR If... ⇲
 
Network issue

streaming loss during game

Fix: Ensure that your device has enough storage space. Low storage can affect app performance. Delete unnecessary apps or files to free up space.... ⇲
 
Audio issue

announcers not following game

Fix: If the announcers are not synced with the game, try pausing the stream for a few seconds and then playing it again. This can help realign th... ⇲
 
Camera issue

camera operators not following safety protocols

Fix: If you notice safety protocol violations, consider reaching out to the event organizers or IHSAA directly through their official channels to... ⇲
 
Account issue

account creation required for access

Fix: Follow the on-screen prompts to create an account. Make sure to use a valid email address and create a strong password to ensure account sec... ⇲

access issues for programs

Fix: Ensure that you are logged into the correct account that has access to the programs. Double-check your subscription status if applicable.... ⇲
 
Login issue

no login information provided

Fix: Check your email for any registration confirmation or login details that may have been sent after account creation. Look in your spam or jun... ⇲
 
Freezing issue

pictures freezing during games

Fix: Close any background apps that may be using bandwidth or processing power. This can help improve the performance of IHSAA TV. OR Restart... ⇲
 
Loading issue

delayed game start

Fix: Check the official IHSAA schedule for any updates or changes to game times. Sometimes games may start later than scheduled due to various re... ⇲
 
UI issue

confusing interface

Fix: Take some time to explore the app's layout and features. Familiarizing yourself with the interface can help you navigate it more easily. O... ⇲

clunky interface

Fix: Try closing and reopening the app to see if performance improves. This can help clear any temporary issues causing the interface to feel clu... ⇲
 
Payments issue

no purchase option in app

Fix: Visit the IHSAA website to see if there are options to purchase access to games or programs outside of the app. OR Check if there are any... ⇲
 
Performance issue

overall poor performance

Fix: Ensure your device's operating system is up to date, as updates can improve app performance. Go to Settings > General > Software Update to c... ⇲
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 what users are saying
Good experience
80.5%

Bad experience
16.3%

Neutral
3.2%

~ from our NLP analysis of 472 combined software ratings.

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 Private Data IHSAA TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics