fix problems on ORNL Federal Credit Union [iphone]

—— Run into issues on ORNL Federal Credit Union? Get help pending when official support gets back to you!

ORNL Federal Credit Union

Info:

company: ORNL Federal Credit Union

: https://ornlfcu.com/contact-us

: ornlfcu.com

Chat with our AI-based ORNL Federal Credit Union Support

🛠️ Common ORNL Federal Credit Union Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Real-time debit card transaction limit/alerts do not save

Fix: Check the app settings to ensure that the transaction limit and alert preferences are correctly configured. Go to the settings menu, look fo... ⇲

ORNL Federal Credit Union lags and glitches showing false balances

Fix: Clear the app cache by going to your iPhone settings, selecting the ORNL Federal Credit Union app, and choosing 'Clear Cache' if available.... ⇲

Account issue

Incorrect linked account balance

Fix: Verify that the linked accounts are correctly set up. Go to the 'Accounts' section in the app, select the linked account, and check the acco... ⇲

Available balance not reflecting actual funds

Fix: Refresh the app by pulling down on the transaction list to update the balance. This can help sync the latest account information. OR Chec... ⇲

Inability to switch accounts without logging out

Fix: Check if the app has a 'Switch Account' feature in the settings or account section. If available, use this feature to switch accounts withou... ⇲

UI issue

Pending deposits and payments not clearly displayed

Fix: Navigate to the 'Transactions' or 'Activity' section of the app and look for a filter option. Ensure that you have selected to view 'Pending... ⇲

Hidden account balance blocks functionality

Fix: Go to the app settings and look for 'Account Display Options'. Ensure that the account balance visibility is set to 'Show' instead of 'Hide'... ⇲

Bill Pay button hard to find

Fix: Familiarize yourself with the app layout. The Bill Pay button is typically located in the 'Payments' or 'Transactions' section. Check these... ⇲

Not intuitive Bill Pay process

Fix: Review the app's help section or user guide for step-by-step instructions on using the Bill Pay feature. This can provide clarity on the pro... ⇲

Payments issue

Pay a person feature not automatic

Fix: Check the settings for the 'Pay a Person' feature. Go to the app settings and look for payment preferences to ensure that automatic payments... ⇲

Long delay for payment processing

Fix: Check the payment processing times in the app's help section or FAQs. Some payments may take longer due to bank processing times. OR If d... ⇲

Face ID not consistently working

Fix: Go to your iPhone settings, select 'Face ID & Passcode', and ensure that the ORNL Federal Credit Union app is enabled for Face ID. If it is... ⇲

Security issue

Device not saved as trusted device

Fix: Go to the app settings and look for 'Security' or 'Trusted Devices'. Ensure that your current device is listed as trusted. If not, add it ma... ⇲

Password must be changed frequently

Fix: Create a secure password manager to help you keep track of your passwords. This can make it easier to manage frequent changes without forget... ⇲

Freezing issue

ORNL Federal Credit Union frequently freezes

Fix: Close the app completely by swiping it away in the app switcher. Then, reopen the app to see if the freezing issue persists. OR If the pr... ⇲

Notifications issue

Notifications only via email, not text

Fix: Check the app settings for notification preferences. Look for options to enable SMS notifications and ensure your phone number is correctly... ⇲

Support issue

Lack of customer service support for app issues

Fix: Utilize the app's help section or FAQs for troubleshooting common issues. This can provide immediate assistance without needing to contact s... ⇲