fix problems on Tonaton [iphone]

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—— Run into issues on Tonaton? Get help pending when official support gets back to you!

Tonaton
Info:
company: Saltside Technologies AB
: https://tonaton.com/en/help/faq
: tonaton.com
Chat with our AI-based Tonaton Support
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Bugs issue

Tonaton not working for some users

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Also, check i... ⇲

Error 404 when trying to sell

Fix: This error typically indicates that the page you are trying to access is not available. Ensure that you are using the latest version of the... ⇲
 
Search issue

Error messages when searching

Fix: Clear the app's cache by going to the app settings and looking for an option to clear cache or data. This can help resolve issues related to... ⇲
 
Uploads issue

Foreigners face difficulties uploading items

Fix: Ensure that the app is set to the correct language and region settings. Go to your iPhone's Settings > General > Language & Region and adjus... ⇲
 
Messages issue

Tonaton gives feedback errors

Fix: Check your internet connection. A weak or unstable connection can cause feedback errors. Try switching between Wi-Fi and mobile data to see... ⇲
 
Security issue

Tonaton may contain viruses

Fix: Ensure that you have a reputable antivirus app installed on your iPhone. Regularly scan your device for any potential threats. If you suspec... ⇲
 
Permissions issue

Error 403 when accessing the app

Fix: Error 403 usually means that access is forbidden. Check if your account is in good standing and that you are not violating any terms of serv... ⇲
 
Freezing issue

Recent updates caused app to freeze

Fix: If the app freezes, try force closing it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, th... ⇲
 
Loading issue

Tonaton won't load after a year

Fix: Check for any available updates for the app in the App Store. If the app is outdated, it may not function properly. Update it to the latest... ⇲
 
UI issue

iPhone X interface needs upgrade

Fix: Check if there are any updates available for the app in the App Store. Developers often release updates to improve compatibility with newer... ⇲

Limited visibility of items

Fix: Use specific keywords in your search to improve visibility. Be descriptive in your item listings to attract more views. OR Consider shari... ⇲
 
Crashes issue

Bug causing app to force close

Fix: Force close the app and restart it. If the problem persists, uninstall the app and reinstall it from the App Store. This can resolve many bu... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app and the operating system. Performance can vary significantly between diffe... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
50.0%

Bad experience
40.0%

Neutral
10.0%

~ from our NLP analysis of 130 combined software ratings.

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 Private Data Tonaton collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Usage Data
    • Diagnostics