fix problems on Kyla [iphone]

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—— Run into issues on Kyla? Get help pending when official support gets back to you!

Kyla - Doctor and Health Coach
Info:
company: LifeTime App, Inc
: https://www.kyla.com
: www.kyla.com
Chat with our AI-based Kyla Support
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UI issue

Buggy interface

Fix: 1. Clear the app cache by going to your iPhone settings, selecting Kyla, and looking for an option to clear cache or data. 2. Restart the ap... ⇲

Cannot paste passwords

Fix: 1. Ensure that you are using the latest version of the app, as this may be a bug that has been fixed in updates. 2. Try typing the password... ⇲

Inappropriate features displayed prominently

Fix: 1. Check the app settings to see if there are options to customize your experience or hide certain features. 2. Provide feedback through the... ⇲
 
Registration issue

Lengthy sign-up process

Fix: 1. Prepare all necessary information before starting the sign-up process, such as personal details, insurance information, and medical histo... ⇲
 
Messages issue

Chat function does not work

Fix: 1. Ensure that you have a stable internet connection. Switch between Wi-Fi and mobile data to see if that resolves the issue. 2. Restart the... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review the information requested and see if any fields are optional. Only fill in the necessary fields to complete your profile. 2. If yo... ⇲

Spam emails after downloading

Fix: 1. Check the app's settings to see if there is an option to manage email preferences and unsubscribe from unnecessary communications. 2. Use... ⇲

Unclear privacy policy regarding data sharing

Fix: 1. Review the app's privacy policy section, which is usually found in the settings or about section of the app. 2. If the policy is unclear,... ⇲
 
Account issue

Re-entering information for dependents

Fix: 1. Check if the app has a 'Save' or 'Add Dependent' feature that allows you to store information for future use. 2. If you have to re-enter... ⇲
 
Support issue

No follow-up after appointments

Fix: 1. Check the app settings to see if there is an option to enable notifications for follow-ups. 2. After your appointment, manually check the... ⇲

Slow response from customer support

Fix: 1. Use the app's FAQ or help section to find answers to common questions, which may resolve your issue faster. 2. If you need to contact sup... ⇲
 
Permissions issue

Multiple tests submitted without consent

Fix: 1. Review your account settings to see if there is an option to manage consent for tests and notifications. 2. If you notice unauthorized te... ⇲
 
Installation issue

Kyla only opens after reinstallation

Fix: 1. Ensure that your iPhone's operating system is up to date, as compatibility issues may cause the app to malfunction. 2. Clear the app's ca... ⇲
 
Loading issue

Long wait times for results

Fix: 1. Check the app for any updates on your test results or expected timelines. 2. If the app provides estimated wait times, use that informati... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
4.5%

Neutral
1.8%

~ from our NLP analysis of 397 combined software ratings.

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 Private Data Kyla collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data