fix problems on DU Recorder [iphone]

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—— Run into issues on DU Recorder? Get help pending when official support gets back to you!

DU Recorder - Screen Recorder
Info:
company: Beijing Xiaoxiong Bowang Technology Co., Ltd.
: https://www.facebook.com/DURecorderOfficial
: www.du-recorder.com
Chat with our AI-based DU Recorder Support
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Audio issue

Audio quality is low and dull

Fix: 1. Check your microphone settings in the app. Go to the app settings and ensure the microphone is enabled and set to the highest quality. 2.... ⇲

Cannot record audio from the internet

Fix: 1. Use a screen recording app that supports internal audio recording, such as the built-in screen recorder on iOS. Go to Settings > Control... ⇲
 
Syncing issue

Audio does not sync with video

Fix: 1. Ensure that you are using the latest version of the app. Go to the App Store, search for DU Recorder, and update if necessary. 2. Try res... ⇲
 
Crashes issue

DU Recorder crashes or glitches frequently

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage, find DU Recorder, and select 'Offload App'. Reinstall the app afterw... ⇲
 
Bugs issue

Inability to record for long durations

Fix: 1. Check your iPhone's storage space. Go to Settings > General > iPhone Storage and ensure you have enough space available. Delete unnecessa... ⇲

Cannot pause recordings

Fix: 1. Plan your recordings in segments, and stop and start the recording as needed. You can later edit the segments together using video editin... ⇲

Cannot cut multiple clips at once

Fix: 1. Use a video editing app that allows for batch editing, such as iMovie or Adobe Premiere Rush, to cut multiple clips after recording. 2. R... ⇲
 
Payments issue

Watermark removal requires subscription

Fix: 1. Accept the watermark as a trade-off for using the free version of the app. 2. Look for other free screen recording apps that do not impos... ⇲

Limited free trial duration

Fix: 1. Use the app extensively during the trial period to evaluate its features and determine if it meets your needs. 2. Look for alternative ap... ⇲

DU Recorder does not function without subscription

Fix: 1. Explore the free features of the app to see if they meet your needs. You can still record videos without a subscription. 2. Look for alte... ⇲
 
Ads issue

Ads and pop-ups are intrusive

Fix: 1. Check if there is an option in the app settings to reduce the frequency of ads or to disable them. 2. Consider using the app during off-p... ⇲
 
Camera issue

Face cam only records after main recording

Fix: 1. Check the app settings to see if there is an option to enable face cam recording during the main recording. 2. Record your main content f... ⇲
 
Video issue

Inconsistent video quality

Fix: 1. Ensure you are recording in a consistent environment with good lighting and minimal movement to improve video quality. 2. Adjust the vide... ⇲
 
Login issue

Error messages when signing in

Fix: 1. Double-check your login credentials for accuracy. Ensure that you are using the correct email and password. 2. Try resetting your passwor... ⇲
 
Installation issue

Requires reinstallation to fix issues

Fix: 1. Before reinstalling, try clearing the app cache by going to Settings > General > iPhone Storage, find DU Recorder, and select 'Offload Ap... ⇲
 
Account issue

Inability to access app after inactivity

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Restart your iPhone to refre... ⇲
 
Compatibility issue

Misleading app description regarding features

Fix: 1. Review the app's features in detail before downloading to ensure it meets your needs. Look for user reviews and ratings for additional in... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.0%

Bad experience
10.8%

Neutral
4.2%

~ from our NLP analysis of 56,476 combined software ratings.

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 Private Data DU Recorder collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. DU Recorder Premium: $14.99 Try 7 days for free
  2. DU Recorder Premium: $89.99 RTMP broadcast, Video crop, Video speed, etc.
  3. DU Recorder Premium: $3.99 DU Recorder Premium
  4. DU Recorder Premium: $14.99 Try 3 days for free
  5. DU Recorder Premium: $89.99 Try 3 days for free
  6. DU Recorder Premium: $49.99 Remove watermark, Custom watermark, etc.
  7. DU Recorder Premium: $49.99 Try 3 days for free