fix problems on EGuthrie [iphone]

—— Run into issues on EGuthrie? Get help pending when official support gets back to you!

eGuthrie

Info:

company: Guthrie Medical Group, P.C.

: https://e.guthrie.org/mychart/default.asp?mode=stdfile&option=faq

Chat with our AI-based eGuthrie Support

🛠️ Common eGuthrie Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficulty reaching care team for appointments

Fix: Ensure you are using the correct contact method provided within the app. Check the 'Contact Us' section for phone numbers or email addresses... ⇲

Older messages don’t clear from home page

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes clear cached data and update the home page. OR Check... ⇲

Notifications issue

Alerts don’t clear from home page

Fix: Tap on the alert to see if it provides an option to dismiss or clear it. Sometimes alerts require user interaction to be removed. OR If a... ⇲

Settings issue

Inability to schedule lab draws locally

Fix: Check if there are any settings or preferences in the app that allow you to select your preferred lab location. Sometimes this can be found... ⇲

Difficulty requesting prescription refills

Fix: Ensure you are following the correct steps in the app to request a refill. Look for a 'Refill' option under your medication list and follow... ⇲

UI issue

Text box for messages is too short

Fix: Try using a note-taking app to draft your message before copying and pasting it into the eGuthrie message box. This allows you to compose lo... ⇲

Updates issue

Cannot update medication dosages

Fix: Check if there is a specific section in the app for medication management. Sometimes, dosage updates can only be made by the care team, so e... ⇲

Lack of historical plots for test results

Fix: Check if there is a section in the app for viewing historical data or trends. Some apps have a dedicated area for viewing past test results... ⇲

Search issue

Specialist providers may not appear in provider list

Fix: Ensure that you have selected the correct filters or categories when searching for providers. Sometimes, the app may have specific settings... ⇲

Compatibility issue

No Apple Watch app available

Fix: While waiting for an Apple Watch app, consider using your iPhone to access the eGuthrie app for notifications and updates. You can also enab... ⇲

Registration issue

Issues with pre-registration process

Fix: Double-check that all required fields are filled out correctly. Sometimes, missing information can cause issues in the pre-registration proc... ⇲

Customization issue

No option to change profile picture

Fix: Check the account settings within the app to see if there is an option to edit your profile. Sometimes, profile picture changes are located... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.2%

Bad experience

8.1%

Neutral

3.7%

~ from our NLP analysis of 619 combined software ratings.

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Private Data eGuthrie collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics