fix problems on MobiMatter [iphone]

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—— Run into issues on MobiMatter? Get help pending when official support gets back to you!

MobiMatter: eSIM Marketplace
Info:
company: MOBIMATTER LTD
: https://mobimatter.com/troubleshoot
: mobimatter.com
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Network issue

Unstable connection

Fix: To address an unstable connection, first, try restarting your device. This can often resolve temporary connectivity issues. If the problem p... ⇲

Requires strong Wi-Fi for activation

Fix: To activate the eSIM, ensure you are connected to a strong Wi-Fi network. If you are having trouble finding a strong connection, try moving... ⇲

Blocked VPN access

Fix: If you are experiencing issues with VPN access while using MobiMatter, check your VPN settings to ensure that it is configured correctly. Go... ⇲

Inconsistent coverage in some regions

Fix: To mitigate inconsistent coverage, check the coverage map provided by MobiMatter or the network provider you are using. This can help you un... ⇲
 
Payments issue

High prices compared to competitors

Fix: If you find that MobiMatter's prices are higher than competitors, consider comparing the plans offered by different providers. You can often... ⇲

Error during payment processing

Fix: If you encounter an error during payment processing, first check your internet connection to ensure it is stable. Then, verify that your pay... ⇲
 
Notifications issue

No configuration for notification preferences

Fix: If the app does not allow you to configure notification preferences, you can manage notifications at the device level. Go to 'Settings' > 'N... ⇲

Limited notification options

Fix: If the app has limited notification options, consider using your device's built-in notification settings to manage how and when you receive... ⇲
 
Account issue

No purchase history visible

Fix: To keep track of your purchases, consider taking screenshots of your transaction confirmations or saving emails related to your purchases. T... ⇲

Lost eSIM after inactivity period

Fix: To prevent losing your eSIM, make sure to use the eSIM regularly. If you know you will not be using it for an extended period, consider chec... ⇲
 
Support issue

Customer support response issues

Fix: If you are facing delays in customer support responses, try reaching out through multiple channels such as email, in-app chat, or social med... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.7%

Neutral
1.0%

~ from our NLP analysis of 4,460 combined software ratings.

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 Private Data MobiMatter collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data