fix problems on Oasis Mini [iphone]

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—— Run into issues on Oasis Mini? Get help pending when official support gets back to you!

Oasis Mini
Info:
company: Kinetic Oasis LLC
: https://support.grounded.so
: grounded.so
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Customization issue

No guidance on website for customizations

Fix: Utilize online forums or community groups related to the Oasis Mini app. Users often share tips and tricks that can help you customize your... ⇲

Haptic Touch not utilized

Fix: Check your device settings to ensure Haptic Touch is enabled. Go to Settings > Touch > Haptic Touch and adjust the sensitivity to see if it... ⇲

Cannot turn off after completing a playlist

Fix: Create a routine to manually turn off the device after finishing a playlist. Set a reminder on your phone to help you remember to do this.... ⇲

Limited color selection for light effects

Fix: Check for app updates that may introduce new color options. Regularly updating the app can provide access to new features. OR Experiment... ⇲

Cannot delete or rearrange tracks easily

Fix: Look for a long-press option on tracks to see if it allows you to delete or rearrange them. This is a common feature in many apps. OR If... ⇲

No auto off/sleep timer

Fix: Use a third-party timer app on your iPhone to set reminders to turn off the device after a certain period. OR If the device supports it,... ⇲

Cannot keep device plugged in and turn off lights

Fix: Use a smart plug that allows you to control power to the device remotely, enabling you to keep it plugged in while managing the lights separ... ⇲

Recapture option for device position is missing

Fix: Check the app settings to see if there is an option to recalibrate or recapture the device position. This may be hidden in advanced settings... ⇲

Cannot delete certain patterns

Fix: Look for a long-press option on the patterns to see if it allows you to delete them. This is a common feature in many apps. OR If the app... ⇲
 
Hardware issue

Requires physical on/off switch

Fix: If the physical switch is inconvenient, consider using a smart plug that can be controlled via your smartphone. This allows you to turn the... ⇲
 
Network issue

Connection issues with the device

Fix: Ensure that your device is within range of your Wi-Fi network and that there are no obstructions. Restart your router and the device to refr... ⇲

Oasis Mini frequently disconnects

Fix: Ensure your Wi-Fi connection is stable. If possible, switch to a 5GHz network for better performance. OR Try resetting your device's netw... ⇲

No local network communication for scheduling

Fix: Explore third-party apps that may offer local network scheduling features compatible with your device. OR Consider using a smart home hub... ⇲

Connection issues during setup

Fix: Ensure that your device is close to the router during setup to avoid connection issues. If possible, temporarily move the router closer to t... ⇲
 
Slow issue

Oasis Mini is slow and clunky

Fix: Clear the app's cache if possible. Go to your device settings, find the app, and look for an option to clear cache or data. This can help im... ⇲
 
Syncing issue

Tracks do not save or create playlists correctly

Fix: Ensure you are following the correct steps to save playlists. Double-check the app's instructions or help section for guidance on saving tra... ⇲

Playlist order changes unintentionally

Fix: After creating a playlist, double-check the order before saving. If the app allows, lock the playlist order to prevent changes. OR If the... ⇲
 
Settings issue

Oasis Mini fails to accept settings changes

Fix: Ensure that you are saving changes before exiting the settings menu. Look for a 'Save' or 'Apply' button after making adjustments. OR Try... ⇲
 
Glitches issue

Glitches in image rendering

Fix: Check for updates to the app that may fix rendering issues. Developers often release patches to address bugs. OR Try restarting your devi... ⇲
 
UI issue

Difficult to navigate UI

Fix: Take time to familiarize yourself with the layout of the app. Create a list of frequently used features to help you navigate more efficientl... ⇲

Trash can button is too small

Fix: Try zooming in on the app interface if your device allows it, making it easier to tap smaller buttons. OR If possible, provide feedback o... ⇲
 
Updates issue

Inconsistent functionality after updates

Fix: If you notice issues after an update, try uninstalling and reinstalling the app to see if that resolves the inconsistencies. OR Keep trac... ⇲
 
Support issue

Oasis Mini lacks clear instructions

Fix: Explore the app's help section or FAQ for guidance on using its features. Sometimes, the information is available but not immediately obviou... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
62.5%

Good experience
19.3%

Neutral
18.2%

~ from our NLP analysis of 176 combined software ratings.

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 Private Data Oasis Mini collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content