fix problems on LiveSafe [iphone]

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—— Run into issues on LiveSafe? Get help pending when official support gets back to you!

LiveSafe
Info:
company: LiveSafe, Inc.
: https://help.livesafemobile.com
: www.livesafemobile.com
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Bugs issue

LiveSafe is nonfunctional

Fix: First, try restarting your iPhone. This can resolve many temporary issues. If the app still does not work, uninstall it by pressing and hold... ⇲

Inability to complete daily health check

Fix: Ensure that you are following the correct steps to complete the health check. If the app is not responding, try restarting the app or your d... ⇲

Inconsistent functionality of features

Fix: Try to identify which features are inconsistent and document the specific issues. Restart the app and see if the functionality improves. Som... ⇲
 
Crashes issue

Crashes upon launch

Fix: Try force quitting the app by double-tapping the home button (or swiping up from the bottom of the screen on newer iPhones) and swiping up o... ⇲
 
Updates issue

Silent sign-out during updates

Fix: Check the app settings for any options related to notifications or account settings. Ensure that you have enabled notifications so that you... ⇲
 
Account issue

Unable to add organizations

Fix: Ensure that you are following the correct procedure to add organizations. Look for an 'Add Organization' button or option within the app. If... ⇲
 
UI issue

Keyboard input issues

Fix: Check if your keyboard settings are correct by going to Settings > General > Keyboard. Ensure that the correct keyboard is selected and that... ⇲
 
Privacy issue

Location tracking cannot be turned off

Fix: Go to your iPhone's Settings, scroll down to Privacy, and tap on Location Services. Find LiveSafe in the list and select 'Never' or 'While U... ⇲

Difficult to remain anonymous while reporting

Fix: Review the app's privacy settings to see if there are options for anonymous reporting. If not, consider using a different method to report i... ⇲
 
Errors issue

Error messages when accessing the app

Fix: Take note of the specific error message you are receiving. Search for that error message online to find potential solutions. Often, other us... ⇲
 
Support issue

Poor customer support response

Fix: Check the app for any self-help resources, such as FAQs or troubleshooting guides, which may provide solutions to common issues without need... ⇲
 
Loading issue

LiveSafe fails to load after multiple attempts

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the loading issue. Resta... ⇲
 
Notifications issue

Requires email for notifications instead of text

Fix: Check the app settings to see if there is an option to change notification preferences. Some apps allow you to select how you receive notifi... ⇲
 
Freezing issue

LiveSafe freezes or crashes frequently

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete un... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
49.4%

Good experience
42.1%

Neutral
8.5%

~ from our NLP analysis of 316 combined software ratings.

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 Private Data LiveSafe collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics