fix problems on Darb [iphone]

—— Run into issues on Darb ? Get help pending when official support gets back to you!

darb | درب

Info:

company: Royal Commission for Riyadh City

: https://www.rcrc.gov.sa/en/projects/king-abdulaziz-project-for-riyadh-public-transport

: www.rcrc.gov.sa

Chat with our AI-based darb Support

🛠️ Common darb Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

darb crashes frequently

Fix: 1. Update the App: Go to the App Store, search for the Darb app, and check if there is an update available. If so, update the app as updates... ⇲

Slow performance

Fix: 1. Close Background Apps: Double-click the Home button (or swipe up from the bottom on iPhones without a Home button) and swipe up on apps t... ⇲

Registration issue

Difficult registration process

Fix: 1. Use a Simple Password: When registering, use a simple password that meets the app's requirements but is easy to remember. Avoid special c... ⇲

No activation email received

Fix: 1. Check Spam/Junk Folder: Sometimes, activation emails can end up in the spam or junk folder. Check there to see if the email was misdirect... ⇲

Runtime errors during sign up

Fix: 1. Restart the App: Close the app completely and try signing up again. This can sometimes resolve temporary runtime errors. 2. Check for Upd... ⇲

Location issue

Cannot find current location

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that Location Services are turned on. Then, find Darb i... ⇲

darb does not recognize user location

Fix: 1. Enable Location Services: Go to Settings > Privacy > Location Services and ensure that Location Services are turned on. Then, find Darb i... ⇲

Features issue

Inability to plan journeys using both bus and metro

Fix: 1. Use Separate Apps: If Darb does not support planning journeys using both modes of transport, consider using a different app for metro pla... ⇲

Limited bus station operations

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may include expanded bus station operations. 2. Use Alternat... ⇲

Missing bus route option

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as missing features may be added in updates. 2. Use Alternative Apps: I... ⇲

Lack of features compared to other navigation apps

Fix: 1. Use Multiple Apps: If Darb lacks certain features, consider using it alongside other navigation apps that offer the features you need. 2.... ⇲

Navigation linked only to bus stations

Fix: 1. Use Alternative Apps: If Darb only provides navigation linked to bus stations, consider using other navigation apps that offer more compr... ⇲

Bugs issue

Technical errors in ticket section

Fix: 1. Restart the App: Close the app completely and reopen it. This can sometimes resolve temporary technical errors. 2. Check for Updates: Ens... ⇲

UI issue

Unresponsive routes tab

Fix: 1. Restart the App: Close and reopen the app to see if the routes tab becomes responsive again. 2. Check for Updates: Make sure the app is u... ⇲

Giant blocks of text instead of guidance

Fix: 1. Adjust Text Size: Go to Settings > Display & Brightness > Text Size and adjust the text size to see if it helps with readability. 2. Look... ⇲

Frustrating user experience

Fix: 1. Familiarize with the App: Spend some time exploring the app to understand its layout and features better. This can help reduce frustratio... ⇲

Compatibility issue

No integration with Google Maps

Fix: 1. Use Both Apps: Use Darb for specific features and Google Maps for navigation. You can manually input the information from Darb into Googl... ⇲

No support for Apple Watch

Fix: 1. Use iPhone Instead: If the app does not support Apple Watch, use your iPhone for navigation and planning instead. 2. Check for Updates: K... ⇲

Settings issue

No option to change registered email

Fix: 1. Check Account Settings: Go to the account settings within the app to see if there is an option to change your email address. Sometimes, t... ⇲