fix problems on RTRT.me [iphone]

—— Run into issues on RTRT.me? Get help pending when official support gets back to you!

RTRT.me

Info:

company: Dilltree Inc

: https://rtrt.me

Chat with our AI-based RTRT.me Support

🛠️ Common RTRT.me Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tracking is based on estimations, not real-time location

Fix: Ensure that your phone's GPS settings are enabled and set to high accuracy. Go to Settings > Privacy > Location Services, and make sure RTRT... ⇲

Inaccurate tracking at later race stages

Fix: Check if your phone's battery saver mode is on, as this can limit GPS accuracy. Disable battery saver mode in Settings > Battery to ensure t... ⇲

Search issue

Confusing search options

Fix: Familiarize yourself with the app's interface by exploring the help or tutorial section, if available. This can provide insights into how to... ⇲

UI issue

Map orientation can be disorienting

Fix: Try switching the map view settings. Look for an option to toggle between north-up and direction-up views in the map settings, which may hel... ⇲

Difficulty in finding user location on map

Fix: Ensure that your location services are enabled and that the app has permission to access your location. Go to Settings > Privacy > Location... ⇲

Permissions issue

Requires phone to be carried for tracking

Fix: Use a running belt or armband to securely carry your phone while running. This can make it more comfortable to keep the phone on you without... ⇲

Notifications issue

Notifications can be overwhelming

Fix: Adjust your notification settings within the app. Go to Settings > Notifications and customize which alerts you want to receive, reducing th... ⇲

Bugs issue

RTRT.me may have bugs in beta version

Fix: Regularly check for updates in the App Store. Developers often release patches to fix bugs, so keeping the app updated can resolve many issu... ⇲

Updates issue

Inconsistent updates based on timing chip readings

Fix: Check your timing chip's battery and ensure it is functioning properly. A low battery can lead to inconsistent readings. OR If possible,... ⇲

Freezing issue

RTRT.me freezes or crashes during use

Fix: Close any unnecessary background apps to free up memory. Double-click the home button (or swipe up from the bottom on newer models) and swip... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.1%

Bad experience

2.0%

Neutral

0.9%

~ from our NLP analysis of 1,148 combined software ratings.

Switch to these Alternatives:

Grandma's Marathon

BMW BERLIN-MARATHON 2024

Pig Works Events

Active Experience

Ohio State Buckeyes

Twin Cities In Motion

Maratón Valencia

R-navi

Race Day Events

Outside TV: Live Sports & More

Private Data RTRT.me collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data