fix problems on ECCU On The Go [iphone]

—— Run into issues on ECCU On The Go? Get help pending when official support gets back to you!

ECCU on the Go

Info:

company: Educational Community Credit Union

: http://www.educationalccu.org/

Chat with our AI-based ECCU on the Go Support

🛠️ Common ECCU on the Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in

Fix: Ensure that you are entering the correct username and password. Check for any typos, and make sure that Caps Lock is not on. If you are unsu... ⇲

Password reset emails not received

Fix: Check your spam or junk email folder to see if the password reset email has been filtered there. If you find it, mark it as 'Not Spam' to en... ⇲

Logon ID requirements are confusing

Fix: Visit the bank's official website or help section to find detailed information about the logon ID requirements. They often provide guideline... ⇲

Existing online banking credentials do not work

Fix: Double-check that you are using the correct credentials for the mobile app. Sometimes, the app may require a different set of credentials th... ⇲

ECCU on the Go frequently fails to allow login

Fix: Make sure that your app is updated to the latest version. Go to the App Store, search for ECCU on the Go, and check if there is an update av... ⇲

Bugs issue

Overall app functionality is poor

Fix: Check your internet connection. A weak or unstable connection can lead to poor app performance. Try switching between Wi-Fi and cellular dat... ⇲

Freezing issue

ECCU on the Go is unresponsive

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom of the screen on newer iPhones) and swiping the app off... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

81.8%

Good experience

18.2%

Neutral

0.0%

~ from our NLP analysis of 11 combined software ratings.

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Private Data ECCU on the Go collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers