fix problems on Gelson's Rewards & Shopping [iphone]

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—— Run into issues on Gelson's Rewards & Shopping? Get help pending when official support gets back to you!

Gelson's Rewards & Shopping
Info:
company: Gelson's Markets
: https://www.gelsons.com/about/news-and-events/contact-us.html
: www.gelsons.com
Chat with our AI-based Gelson's Rewards & Shopping Support
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Updates issue

Does not keep up with sale items

Fix: Check for any updates to the app that may include improved sale tracking. Go to the App Store, search for the app, and update if necessary.... ⇲

New app is worse than the old one

Fix: Provide feedback through the app's feedback feature if available, detailing what you find lacking. This can help improve future updates. O... ⇲
 
Bugs issue

Extremely buggy on web and mobile

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲
 
Account issue

Cannot access profile after signing in

Fix: Try resetting your app settings. Go to the app settings and look for an option to reset or restore defaults. This may help regain access to... ⇲

Issues with account creation and password reset

Fix: Ensure that you are using a valid email address and that it is not already associated with an existing account. If you encounter an error, t... ⇲

Rewards number not assigned immediately

Fix: Check your email for a confirmation message regarding your rewards number. Sometimes, it may take a few minutes to be processed and sent to... ⇲

Phone number system issues

Fix: Ensure that you are entering the phone number in the correct format. Check if there are any specific instructions on how to enter your phone... ⇲

Gelson's Rewards & Shopping does not recognize existing accounts

Fix: Ensure that you are using the correct email and password associated with your account. If you have forgotten your password, use the reset op... ⇲
 
Login issue

Sign-in process is confusing

Fix: Make sure you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to reset i... ⇲

Cannot log in despite correct credentials

Fix: Double-check that you are entering your credentials correctly, including any capitalization or special characters. If necessary, reset your... ⇲

Inability to sign in

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent successful sign-ins. Try switching between Wi-Fi and mo... ⇲
 
Accessibility issue

ADA features do not work

Fix: Check your device's accessibility settings. Go to Settings > Accessibility and ensure that the features you need are enabled. This may help... ⇲
 
UI issue

Gelson's Rewards & Shopping is confusing and lacks functionality

Fix: Take some time to explore the app's features and familiarize yourself with its layout. This can help you understand how to use it more effec... ⇲

Rewards barcode does not display

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve display issues. OR Check if your device's sc... ⇲
 
Freezing issue

Gelson's Rewards & Shopping freezes or crashes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it functio... ⇲
 
Support issue

No customer support response to issues

Fix: Check the app for any FAQ or help section that may provide answers to common issues. This can be a quick way to find solutions without needi... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
10.3%

Neutral
0.0%

~ from our NLP analysis of 58 combined software ratings.

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 Private Data Gelson's Rewards & Shopping collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics