fix problems on Arsenal Official App [iphone]

​

—— Run into issues on Arsenal Official App? Get help pending when official support gets back to you!

Arsenal Official App
Info:
company: Arsenal Football Club PLC
: https://www.arsenal.com/fans
: www.arsenal.com
Chat with our AI-based Arsenal Official App Support
   Hello! How can I assist you?  

characters left:
 
Video issue

Inconsistent video playback

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for video streaming. If it’s slow, try switching... ⇲
 
Crashes issue

Crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of the Arsenal Official App by checking the App Store for updates. 2. Restart your iPh... ⇲
 
Syncing issue

Calendar sync feature not working

Fix: 1. Check calendar settings: Go to Settings > Calendar > Accounts and ensure that your calendar account is properly set up and synced. 2. Re-... ⇲
 
UI issue

Poor navigation and organization

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its navigation. Look for a help or tutorial sec... ⇲

Dim video controls during highlights

Fix: 1. Adjust brightness settings: Check your device’s brightness settings and increase it if necessary. Go to Settings > Display & Brightness t... ⇲
 
Ads issue

Ads are intrusive

Fix: 1. Check for an ad-free subscription: Look in the app settings to see if there’s an option to subscribe for an ad-free experience. 2. Use th... ⇲
 
Settings issue

No country-based TV settings

Fix: 1. Check app settings: Look for any settings related to region or country preferences within the app. Adjust them if available. 2. Use a VPN... ⇲
 
Updates issue

Standings not updating

Fix: 1. Refresh the standings: Look for a refresh button within the standings section of the app. If there’s no button, try closing and reopening... ⇲
 
Account issue

Cannot create account due to UI issues

Fix: 1. Restart the app: Close the app completely and reopen it to see if the UI issues persist. 2. Try a different device: If possible, attempt... ⇲
 
Compatibility issue

No landscape mode for iPad

Fix: 1. Check orientation lock: Ensure that your iPad’s orientation lock is turned off. Swipe down from the top-right corner to access the Contro... ⇲
 
Content issue

Inconsistent content availability

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may fix content availability issues. 2. Clear app cache: Go... ⇲
 
Login issue

Frequent relogin prompts

Fix: 1. Check app settings: Look for any settings related to session management or stay logged in options within the app. 2. Clear app cache: Go... ⇲
 
Bugs issue

Buggy interface

Fix: 1. Restart the app: Close the app completely and reopen it to see if the interface issues persist. 2. Clear app cache: Go to Settings > Gene... ⇲
 
Notifications issue

Incorrect notifications for match updates

Fix: 1. Check notification settings: Go to Settings > Notifications > Arsenal Official App and ensure notifications are enabled. Adjust settings... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.9%

Bad experience
20.0%

Neutral
8.0%

~ from our NLP analysis of 424 combined software ratings.

 Switch to these Alternatives:
The Official Liverpool FC App
FantasyWSL
The Sun Dream Team
PSG Official
UEFA Europa League Official
Premier League - Official App
FC Barcelona Official App
Premier League AXL™ 2025
FC Bayern MĂĽnchen
BBC Sport

 Private Data Arsenal Official App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Arsenal v Lyon - On The Day: $6.99 Watch Arsenal v Lyon Live
  2. On The Day - August Bundle: $9.99 Watch our games against Leverkusen and Lyon
  3. Four Match Bundle: $9.99 Watch games from our preseason tour
  4. Arsenal v Leverkusen - OTD: $6.99 Watch Arsenal v Bayer Leverkusen Live
  5. Arsenal v Barcelona: $2.99 Buy live audio commentary and TV Online video for this match, including extended highlights and exclusive interviews. If already purchased, click to buy and you will NOT be charged again!
  6. Barcelona v Arsenal: $2.99 Buy live audio commentary and TV Online video for this match, including extended highlights and exclusive interviews. If already purchased, click to buy and you will NOT be charged again!
  7. Early Bird - August Bundle: $9.99 Watch games from our preseason tour
  8. Four Match Bundle : $14.99 Watch games from our preseason tour
  9. Arsenal v Liverpool OTD: $6.99 Watch Arsenal v Liverpool Live
  10. Arsenal v Wolverhampton W.: $2.99 Buy live audio commentary and TV Online video for this match, including extended highlights and exclusive interviews. If already purchased, click to buy and you will NOT be charged again!