fix problems on Enterprise Spend Plat [iphone]

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—— Run into issues on Enterprise Spend Plat? Get help pending when official support gets back to you!

Enterprise Spend Platform
Info:
company: Truist Financial Corporation
: https://www.truist.com/contact
Chat with our AI-based Enterprise Spend Plat Support
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Downloads issue

cannot download pictures of receipts

Fix: Check if the app has a feature to export or save receipts. If it does, use that feature to save the receipts to your device. If not, take sc... ⇲
 
Camera issue

limited to four photographs

Fix: If the app limits the number of photographs, consider taking multiple scans of the same receipt and combining them into a single image using... ⇲
 
Account issue

frequent access or admin errors

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs and improve stability. Check the App Store for any available... ⇲
 
Payments issue

charges do not show in real time

Fix: Check if there are any settings within the app that control the refresh rate of charge updates. If available, set it to update more frequent... ⇲
 
Permissions issue

cannot view or increase employee spending limits

Fix: Look for a settings or admin section within the app where spending limits can be adjusted. If you have admin access, you should be able to m... ⇲
 
UI issue

non-intuitive GUI

Fix: Take some time to explore the app and familiarize yourself with its layout. Consider creating a quick reference guide for yourself based on... ⇲
 
Settings issue

cannot enter receipt status

Fix: Check if there is a specific section in the app for managing receipt statuses. If not, consider using a note-taking app to track the status... ⇲

cannot code receipts within the app

Fix: Check if there is a feature for tagging or categorizing receipts. If not, consider using a separate app for coding receipts and then uploadi... ⇲
 
Freezing issue

constant freezing and crashing

Fix: Ensure that your iPhone has enough storage space available, as low storage can cause apps to freeze or crash. Delete unnecessary files or ap... ⇲
 
Crashes issue

Enterprise Spend Plat crashes when uploading receipts from camera

Fix: Try uploading receipts from your photo library instead of directly from the camera to see if that resolves the crashing issue. OR Ensure... ⇲
 
Syncing issue

loses receipts frequently

Fix: Regularly back up your receipts by exporting them or taking screenshots to ensure you have copies in case of loss. OR Consider using a se... ⇲
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 what users are saying
Bad experience
44.0%

Good experience
32.0%

Neutral
24.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data Enterprise Spend Plat collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics