fix problems on Thirteen Explore [iphone]

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—— Run into issues on Thirteen Explore? Get help pending when official support gets back to you!

Thirteen Explore
Info:
company: Thirteen/WNET
: http://www.thirteen.org/ipad-support/
: www.thirteen.org
Chat with our AI-based Thirteen Explore Support
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Customization issue

video player lacks bookmarking feature

Fix: 1. Use the 'Watch Later' feature: If available, add videos to your 'Watch Later' list to keep track of where you left off. Check the app set... ⇲
 
Syncing issue

Thirteen Explore does not track watched episodes

Fix: 1. Check your account settings: Ensure that your account is set to track your viewing history. Go to the app settings and look for options r... ⇲

Thirteen Explore does not remember viewing position when casting

Fix: 1. Use the app directly: Instead of casting, try watching directly on your iPhone to see if the app remembers your position. This can help d... ⇲
 
UI issue

difficult navigation for episode selection

Fix: 1. Use the search function: Instead of scrolling through episodes, use the search bar to quickly find specific shows or episodes by typing i... ⇲

user interface is not user-friendly

Fix: 1. Explore the app: Spend some time navigating through different sections of the app to familiarize yourself with its layout and features. T... ⇲
 
Support issue

limited tech support for Passport members

Fix: 1. Utilize online resources: Check the app's FAQ section or help center for common issues and solutions that may address your concerns witho... ⇲
 
Payments issue

paywall navigation issues

Fix: 1. Review your subscription status: Go to your account settings to ensure your subscription is active and that you have access to the conten... ⇲
 
Video issue

Thirteen Explore does not display closed captions

Fix: 1. Check video settings: While watching a video, look for the 'CC' or closed captions button on the video player. Tap it to enable captions... ⇲
 
Compatibility issue

limited access to older shows

Fix: 1. Use the search feature: Try searching for specific older shows by name in the app's search bar to see if they are available. OR 2. Che... ⇲

limited functionality of Chromecast feature

Fix: 1. Ensure both devices are on the same network: Make sure your iPhone and Chromecast are connected to the same Wi-Fi network for proper func... ⇲
 
Ads issue

ads play even for members

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your membership status and remove ad... ⇲
 
Crashes issue

Thirteen Explore crashes and requires re-login

Fix: 1. Update the app: Go to the App Store and check for any available updates for Thirteen Explore. Keeping the app updated can resolve crashin... ⇲
 
Search issue

difficult to find specific content

Fix: 1. Use the search function: Utilize the search bar to quickly locate specific shows or episodes by entering keywords or titles. OR 2. Bro... ⇲
 
Network issue

inconsistent streaming quality

Fix: 1. Check your internet speed: Use a speed test app to check your internet connection. If the speed is low, consider switching to a different... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.3%

Neutral
1.6%

~ from our NLP analysis of 5,618 combined software ratings.

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 Private Data Thirteen Explore collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics