fix problems on Shell Box [iphone]

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—— Run into issues on Shell Box? Get help pending when official support gets back to you!

Shell Box
Info:
company: Raízen
: http://www.shell.com.br/shellbox
: www.shell.com.br
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Payments issue

Payment errors with credit cards

Fix: 1. Check Card Details: Ensure that the credit card information entered in the app is correct, including the card number, expiration date, an... ⇲

Limited payment options

Fix: 1. Check Payment Settings: Go to the payment settings in the app to see if there are any options to add alternative payment methods. 2. Use... ⇲
 
Loading issue

Shell Box does not open

Fix: 1. Restart the App: Double-click the home button (or swipe up from the bottom) and swipe up on Shell Box to close it. Then, reopen the app.... ⇲
 
Support issue

Cannot report issues

Fix: 1. Use In-App Feedback: If available, look for a feedback or help section within the app to report issues directly. 2. Check for Support Opt... ⇲

No customer support for issues

Fix: 1. Check Help Section: Look for a help or FAQ section within the app that may provide answers to common issues. 2. Use Social Media: If avai... ⇲
 
Account issue

Account access errors

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. 2. Check Internet Connectio... ⇲
 
Bugs issue

No automatic discounts

Fix: 1. Check Promotions: Regularly check the app for any ongoing promotions or discounts that may not be automatically applied. 2. Manually Appl... ⇲

Inconsistent discount application

Fix: 1. Review Discount Terms: Make sure you understand the terms and conditions of the discounts being offered, as they may have specific requir... ⇲
 
Security issue

Sensitive data exposure

Fix: 1. Review Privacy Settings: Go to Settings > Privacy on your iPhone and review what data Shell Box has access to. Limit access where possibl... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review Required Information: Check if all the requested information is necessary for the app's functionality. If not, consider providing... ⇲
 
Login issue

Shell Box logs out unexpectedly

Fix: 1. Check for Updates: Ensure that you are using the latest version of the app, as updates may fix logout issues. 2. Clear Cache: Delete the... ⇲
 
UI issue

Shell Box is not user-friendly

Fix: 1. Explore Tutorials: Look for any tutorials or help sections within the app that can guide you on how to use it effectively. 2. Provide Fee... ⇲
 
Freezing issue

Frequent freezing during use

Fix: 1. Close Background Apps: Close other apps running in the background to free up memory and resources. 2. Restart the App: Force close Shell... ⇲
 
Compatibility issue

Shell Box does not function on older devices

Fix: 1. Check Compatibility: Verify the app's compatibility with your device model and iOS version in the App Store description. 2. Update iOS: I... ⇲
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 what users are saying
Good experience
93.6%

Bad experience
5.2%

Neutral
1.2%

~ from our NLP analysis of 1,308 combined software ratings.

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DETRAN-DF

 Private Data Shell Box collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics