fix problems on Klook [iphone]

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—— Run into issues on Klook? Get help pending when official support gets back to you!

Klook: Travel, Hotels, Leisure
Info:
company: Klook Travel Technology Limited
: http://www.klook.com
: www.klook.com
Chat with our AI-based Klook Support
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UI issue

Incorrect information displayed

Fix: Double-check the information against the official Klook website or other reliable sources. If discrepancies are found, take screenshots and... ⇲

Confusing app navigation

Fix: Take a moment to explore the app's layout and familiarize yourself with its features. Look for a tutorial or help section that may guide you... ⇲
 
Payments issue

Refund process is complicated

Fix: Familiarize yourself with the refund policy outlined in the app or on the website. Make sure you follow the specified steps for requesting a... ⇲
 
Support issue

No real-time phone support

Fix: Utilize the in-app chat feature for immediate assistance, as it may provide quicker responses than waiting for an email reply. OR Check i... ⇲

Poor communication from customer service

Fix: When reaching out to customer service, be as detailed as possible in your inquiry. Include booking references and specific issues to help th... ⇲

Long wait times for customer support

Fix: Try reaching out during off-peak hours when support may be less busy, such as early mornings or late evenings. OR Utilize the in-app chat... ⇲
 
Bugs issue

Booking errors occur

Fix: Before finalizing a booking, double-check all entered information for accuracy, including dates, times, and personal details to minimize err... ⇲

Inconsistent service quality

Fix: Read reviews and ratings for specific services or providers before booking. This can help you gauge the quality of service you can expect.... ⇲

Drivers do not show up

Fix: Confirm your booking details and ensure that you are at the correct pickup location at the designated time. Sometimes, miscommunication can... ⇲
 
Customization issue

Limited last-minute booking options

Fix: Check the app frequently for last-minute deals, as availability can change rapidly. Set alerts if the app allows for notifications on specif... ⇲

Lack of English-speaking guides

Fix: When booking, filter your search for services that specifically mention English-speaking guides to ensure you get the assistance you need.... ⇲
 
Settings issue

Cancellation policies are unclear

Fix: Before booking, carefully read the cancellation policy associated with each service. This information is usually found on the booking page.... ⇲

Inability to change bookings easily

Fix: Review the app's policy on changing bookings before making a reservation. Some services may allow changes directly through the app. OR If... ⇲
 
Messages issue

Misleading confirmation emails

Fix: Always cross-check the details in the confirmation email with your booking in the app. If there are discrepancies, take note of them for fut... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
5.0%

Neutral
0.7%

~ from our NLP analysis of 6,103 combined software ratings.

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 Private Data Klook collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics