fix problems on AlipayHK [iphone]

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—— Run into issues on AlipayHK? Get help pending when official support gets back to you!

AlipayHK
Info:
company: Alipay Payment Services (HK) Limited
: https://www.alipay.hk
Chat with our AI-based AlipayHK Support
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Payments issue

No response after payment confirmation

Fix: Check your internet connection to ensure it is stable. If the app is unresponsive, try closing and reopening it to see if the issue resolves... ⇲

Payment password reset issues

Fix: If you are unable to reset your payment password, ensure you are following the correct steps: go to the app, select 'Forgot Password', and f... ⇲

Fingerprint payment cannot be disabled

Fix: Go to your iPhone settings, select Touch ID & Passcode, and disable the option for AlipayHK. This should prevent the app from using fingerpr... ⇲

Limited support for certain payment methods

Fix: Check the app's payment settings to ensure that you have linked all available payment methods. You may need to add or verify your payment op... ⇲

QR code payment integration needs improvement

Fix: Ensure that your camera is clean and functioning properly, as this can affect QR code scanning. Try scanning in different lighting condition... ⇲
 
Customization issue

AlipayHK only in Chinese

Fix: Change your iPhone's language settings to English. Go to Settings > General > Language & Region > iPhone Language and select English. This m... ⇲
 
Privacy issue

Surveillance tool concerns

Fix: Review the app's privacy policy to understand what data is collected and how it is used. Adjust your privacy settings within the app to limi... ⇲

Frequent request for paste board

Fix: If the app frequently requests access to your clipboard, check the app's settings to see if there is an option to limit this feature or disa... ⇲
 
Camera issue

Camera driver issues

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR If the... ⇲
 
Registration issue

Registration issues for mainland users

Fix: If you are a mainland user, ensure you are using a valid Hong Kong phone number for registration, as this may be a requirement for the app.... ⇲
 
Updates issue

Lost stamps after update

Fix: Check if the stamps are still available in your account by navigating to the relevant section in the app. Sometimes, updates may change the... ⇲
 
Account issue

Account locked with no reset option

Fix: If your account is locked, try logging in with the correct credentials multiple times. If it remains locked, wait for a period (usually 24 h... ⇲
 
Bugs issue

Doesn't work frequently

Fix: Check for app updates in the App Store and install any available updates, as these may fix bugs and improve performance. OR If the app is... ⇲
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 what users are saying
Bad experience
47.3%

Good experience
40.9%

Neutral
11.8%

~ from our NLP analysis of 93 combined software ratings.

 Switch to these Alternatives:
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28Hse
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DBS Card+ HK
Tap & Go by HKT
Hang Seng Personal Banking
BEA Mobile 東亞手機銀行
Citibank HK
BOCHK 中銀香港

 Private Data AlipayHK collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info