fix problems on Academic Live Care [iphone]

—— Run into issues on Academic Live Care? Get help pending when official support gets back to you!

Academic Live Care

Info:

company: Academic HealthPlans

: http://www.americanwell.com/mobileappsupport/

Chat with our AI-based Academic Live Care Support

🛠️ Common Academic Live Care Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Clunky platform

Fix: Try clearing the app cache and data. Go to your iPhone settings, scroll down to the Academic Live Care app, and select 'Clear Cache' if avai... ⇲

Insurance billing issues

Fix: Double-check your insurance information in the app. Go to your profile settings and ensure that all details are correct and up-to-date. Inco... ⇲

Slow issue

Long wait times for doctors

Fix: Try scheduling appointments during off-peak hours, such as early mornings or late afternoons, when demand may be lower. OR Consider using... ⇲

Bugs issue

Doctors not reading patient descriptions

Fix: When booking an appointment, make sure to highlight key points in your description. Use bullet points or short sentences to make it easier f... ⇲

Academic Live Care bugs on iPad with keyboard

Fix: Try restarting your iPad to see if that resolves any temporary bugs. Hold down the power button and slide to power off, then turn it back on... ⇲

Academic Live Care resets when switching to another app

Fix: Ensure that your iPad has enough memory available. Close any unnecessary apps running in the background to free up resources. OR Check fo... ⇲

Automatic appointment cancellation

Fix: Review your appointment settings to ensure that you are not inadvertently cancelling appointments due to missed confirmations or notificatio... ⇲

Compatibility issue

Poor provider availability

Fix: Check the app frequently for new appointment slots, as providers may update their availability regularly. OR Expand your search criteria... ⇲

Limited appointment options from providers

Fix: Expand your search radius in the app settings to include providers that may be further away but have more availability. OR Consider looki... ⇲

Support issue

Lack of responsive support

Fix: Utilize the in-app messaging feature to send a direct message to support. Be clear and concise about your issue to get a quicker response.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.8%

Bad experience

1.5%

Neutral

0.7%

~ from our NLP analysis of 588 combined software ratings.

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Private Data Academic Live Care collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics