fix problems on United Community [iphone]

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United Community Mobile
Info:
company: United Community Banks Inc
: https://www.ucbi.com/appsupport
: www.ucbi.com
Chat with our AI-based United Community Support
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UI issue

Old and unprofessional layout

Fix: 1. Familiarize yourself with the layout by exploring all sections of the app. 2. Provide feedback through the app's feedback feature to expr... ⇲

Inconvenient app navigation

Fix: 1. Take a moment to explore the app's menu and familiarize yourself with its layout. 2. Use the search feature if available to quickly find... ⇲

Low resolution logo image

Fix: 1. If the logo is affecting your experience, try clearing the app's cache or reinstalling the app to see if it updates the image. 2. Provide... ⇲

Lack of immediate balance visibility during bill pay

Fix: 1. Before starting the bill pay process, check your balance in the app's main account overview. 2. If the app allows, take a screenshot of y... ⇲
 
Loading issue

Delayed mobile deposit reflection

Fix: 1. Ensure that you are following the correct steps for mobile deposits: take clear pictures of both the front and back of the check, and ens... ⇲
 
Payments issue

Limited deposit amount through app

Fix: 1. Check the app's terms and conditions for mobile deposits to understand the limits. 2. If you need to deposit a larger amount, consider vi... ⇲

Issues with Zelle transactions

Fix: 1. Ensure that your Zelle account is properly linked to your United Community Mobile app. 2. Double-check the recipient's information before... ⇲

Confusing bill pay process

Fix: 1. Review any available tutorials or help sections within the app to better understand the bill pay process. 2. Take your time to go through... ⇲
 
Account issue

Lack of account and routing number visibility

Fix: 1. Check the app's settings or account information section to see if there is an option to display your account and routing numbers. 2. If n... ⇲
 
Support issue

Fraud department response issues

Fix: 1. If you suspect fraud, immediately secure your account by changing your password and enabling two-factor authentication if available. 2. D... ⇲

Inconsistent customer service response times

Fix: 1. Use the app's chat feature or secure messaging for potentially quicker responses. 2. Keep a record of your inquiries and responses to tra... ⇲
 
Features issue

Missing transaction notes feature

Fix: 1. Use a separate note-taking app to keep track of your transactions and any notes you want to associate with them. 2. Check if the app has... ⇲

Inability to check off transactions

Fix: 1. Use a separate note-taking app to manually track which transactions you have completed. 2. Check if the app has a feedback option to sugg... ⇲
 
Search issue

Difficult to find upcoming payments

Fix: 1. Check the app's calendar or scheduled payments section, if available. 2. Create reminders in your phone's calendar for upcoming payments... ⇲
 
Updates issue

Unintuitive recent updates

Fix: 1. Familiarize yourself with the new layout by exploring the app and checking for any help sections that explain the changes. 2. Look for up... ⇲
 
Ads issue

Ads interfere with navigation

Fix: 1. Check if there is an option in the app settings to disable ads or upgrade to an ad-free version. 2. Try to navigate the app quickly to mi... ⇲
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 what users are saying
Good experience
92.1%

Bad experience
5.7%

Neutral
2.2%

~ from our NLP analysis of 10,969 combined software ratings.

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 Private Data United Community collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics