fix problems on Tandem Mobi [iphone]

—— Run into issues on Tandem Mobi? Get help pending when official support gets back to you!

Tandem Mobi® mobile app

Info:

company: Tandem Diabetes Care Inc.

: https://support.tandemdiabetes.com

: www.tandemdiabetes.com

Chat with our AI-based Tandem Mobi Support

🛠️ Common Tandem Mobi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tandem Mobi loses connection to the pump frequently

Fix: 1. Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Check if the pump is within the recommen... ⇲

Notifications are glitchy and inconsistent

Fix: 1. Go to Settings > Notifications on your iPhone. Find the Tandem Mobi app and ensure that notifications are enabled. 2. Check the notificat... ⇲

UI issue

Graph fails to display or update regularly

Fix: 1. Ensure that you have a stable internet connection, as the app may require it to update graphs. 2. Close the app completely and reopen it... ⇲

Facial recognition is annoying and cumbersome

Fix: 1. Go to Settings > Face ID & Passcode on your iPhone and disable Face ID for the Tandem Mobi app if you find it cumbersome. 2. Use a passco... ⇲

Tandem Mobi struggles to display blood sugar trends

Fix: 1. Ensure that your data is being synced correctly with the app. Check your settings to confirm that data sharing is enabled. 2. Restart the... ⇲

No easy way to print combined reports

Fix: 1. Check if the app has an export feature that allows you to save reports as PDF or CSV files, which can then be printed from your computer.... ⇲

Trend arrow color is unclear

Fix: 1. Review the app's help section or user manual to understand the meaning of different trend arrow colors. 2. Adjust your screen brightness... ⇲

Compatibility issue

Tandem Mobi does not support full control of the pump

Fix: 1. Review the app's user manual or help section to understand the limitations of the app regarding pump control. 2. Ensure that your pump's... ⇲

Incompatible with iPhone 16 Pro

Fix: 1. Check for any app updates in the App Store, as developers may release compatibility updates for new devices. 2. Ensure that your iPhone's... ⇲

No Apple Watch or widget support

Fix: 1. Check the app's settings to see if there are any options for enabling Apple Watch or widget support. 2. If not available, consider using... ⇲

Compatibility issues with new iOS versions

Fix: 1. Ensure that your iPhone is running the latest version of iOS, as updates can improve app compatibility. 2. Check for any app updates in t... ⇲

Data issue

Difficult to access historical data

Fix: 1. Navigate to the app's settings or data section to locate historical data options. 2. Use any available filters or search functions to fin... ⇲

Lacks total daily dose information

Fix: 1. Check the app's settings or data section to see if there is an option to display total daily doses. 2. If this feature is not available,... ⇲

Syncing issue

Background refresh issues cause data to reload

Fix: 1. Go to Settings > General > Background App Refresh and ensure it is enabled for the Tandem Mobi app. 2. Check your internet connection, as... ⇲

Notifications issue

Unnecessary alerts disturb sleep

Fix: 1. Go to Settings > Notifications and adjust the alert settings for the Tandem Mobi app to reduce the frequency of alerts. 2. Set 'Do Not Di... ⇲

Customization issue

Limited customization for alerts and reminders

Fix: 1. Explore the app's settings to see if there are any options for customizing alerts and reminders. 2. If customization options are limited,... ⇲

Bugs issue

Tandem Mobi needs better testing and quality assurance

Fix: 1. Regularly check for app updates in the App Store, as developers often release patches to fix bugs. 2. Clear the app's cache by uninstalli... ⇲

Installation issue

Requires uninstalling and reinstalling to fix issues

Fix: 1. Before uninstalling, try clearing the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing 'Offlo... ⇲