fix problems on EGov [iphone]

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—— Run into issues on EGov ? Get help pending when official support gets back to you!

eGov Mobile
Info:
company: Ministry of Digital Development, Innovations and Aerospace Industry
: https://egov.kz/
Chat with our AI-based eGov Support
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Updates issue

face recognition fails after update

Fix: 1. Re-register Face ID: Go to Settings > Face ID & Passcode. Enter your passcode, then tap 'Reset Face ID' and set it up again. 2. Check for... ⇲
 
Freezing issue

eGov hangs on error page

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the eGov Mobile app off the scree... ⇲
 
Installation issue

eGov does not function after reinstallation

Fix: 1. Ensure proper installation: After uninstalling, restart your iPhone before reinstalling the app from the App Store. This can help clear a... ⇲
 
Slow issue

slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom) and swipe away any apps running in the background to fr... ⇲

eGov lags during high traffic

Fix: 1. Try using the app during off-peak hours: If possible, access the app during times when fewer users are likely to be online. 2. Clear app... ⇲
 
Permissions issue

unable to access digital documents

Fix: 1. Check internet connection: Ensure you have a stable internet connection, as accessing digital documents often requires online access. 2.... ⇲
 
Login issue

eGov does not authorize with FaceID or password

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode and ensure that eGov Mobile is enabled for Face ID. 2. Reset Face ID: Go to S... ⇲
 
Search issue

error messages when searching for job positions

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear app cach... ⇲
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 what users are saying
Good experience
75.5%

Bad experience
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Neutral
0.5%

~ from our NLP analysis of 200 combined software ratings.

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 Private Data eGov collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics