fix problems on Motosync [iphone]

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—— Run into issues on Motosync? Get help pending when official support gets back to you!

motosync
Info:
company: Minim
: https://motorolacable.com/contact/
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Slow issue

Laggy performance

Fix: 1. Close background apps: Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps. Swipe up on any ap... ⇲
 
Permissions issue

Inconsistent device access controls

Fix: 1. Review access settings: Go into the app settings and check the access controls for each device. Make sure they are set correctly accordin... ⇲
 
Bugs issue

Website blocker feature fails

Fix: 1. Check settings: Go to the website blocker settings in the app and ensure that the feature is enabled and configured correctly. 2. Restart... ⇲

Incorrect device count displayed

Fix: 1. Refresh the device list: Look for a refresh option in the app to update the device count. This may help correct any discrepancies. 2. Res... ⇲
 
Customization issue

No copy/paste functionality for URL blacklist

Fix: 1. Manually enter URLs: While it may be inconvenient, manually typing the URLs into the blacklist is currently the only option. Ensure you d... ⇲

Unhelpful device naming and identification

Fix: 1. Rename devices manually: Go into the app settings and rename devices to something more recognizable for you. This can help with identific... ⇲
 
Network issue

Only one network can be active at a time

Fix: 1. Check network settings: Go to the app settings and ensure that you are not trying to connect to multiple networks simultaneously. Disconn... ⇲

motosync fails to recognize online devices

Fix: 1. Check your network: Ensure that your devices are connected to the same network as your iPhone. If they are on different networks, the app... ⇲

motosync shows incorrect network status

Fix: 1. Refresh the app: Close Motosync and reopen it to refresh the network status display. 2. Check your internet connection: Ensure that your... ⇲

Inability to manage network without app

Fix: 1. Use the router's web interface: Access your router's settings through a web browser using its IP address (usually something like 192.168.... ⇲

Frequent disconnections from internet

Fix: 1. Check your router: Restart your router by unplugging it for 10 seconds and then plugging it back in. This can help resolve connectivity i... ⇲

motosync does not reflect actual internet speeds

Fix: 1. Test your internet speed: Use a speed test website or app to check your actual internet speeds. Compare these results with what Motosync... ⇲
 
Login issue

Login issues with invalid email/password

Fix: 1. Double-check your credentials: Ensure that you are entering the correct email and password. Pay attention to case sensitivity and any spe... ⇲
 
Account issue

Password reset feature non-functional

Fix: 1. Try resetting through email: If the app allows, request a password reset link to be sent to your email. Check your spam folder if you do... ⇲
 
Support issue

Support system frequently down

Fix: 1. Check for updates: Sometimes, the support system may be down for maintenance. Check the app or website for any announcements regarding do... ⇲

Limited troubleshooting options

Fix: 1. Explore the app settings: Look for any troubleshooting options or FAQs within the app that may provide guidance. 2. Search online: Use se... ⇲

No real-time support available

Fix: 1. Utilize online resources: Look for user forums, FAQs, or community support pages where you can find answers to common questions. 2. Docum... ⇲
 
Privacy issue

Data collection consent required to use app

Fix: 1. Review privacy settings: Go to the app settings and review what data is being collected. If you are uncomfortable with the data collectio... ⇲
 
Loading issue

motosync fails to load device list

Fix: 1. Restart the app: Close Motosync completely and reopen it to see if the device list loads correctly. 2. Check your network connection: Ens... ⇲
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 what users are saying
Bad experience
86.5%

Good experience
11.9%

Neutral
1.6%

~ from our NLP analysis of 319 combined software ratings.

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 Private Data motosync collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics