fix problems on Connect Care [iphone]

—— Run into issues on Connect Care? Get help pending when official support gets back to you!

Connect Care: 24/7 Urgent Care

Info:

company: Intermountain Healthcare, Inc

: https://intermountainhealthcare.org/patient-tools/connect-care/

: intermountainhealthcare.org

Chat with our AI-based Connect Care Support

🛠️ Common Connect Care Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Connect Care freezes during use

Fix: 1. Restart the App: Close the Connect Care app completely by swiping it away from the app switcher. Then, reopen the app to see if the freez... ⇲

Clunky user interface

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app's features and layout. Take notes on where specific functions are... ⇲

Bugs issue

Repeated insurance information input required

Fix: 1. Save Insurance Information: Check if there is an option in the app settings to save your insurance information for future use. This may p... ⇲

Prescription not submitted

Fix: 1. Verify Submission: After submitting a prescription, check for a confirmation message or email. If you don’t receive one, try resubmitting... ⇲

Inconsistent prescription processing

Fix: 1. Track Your Prescriptions: Keep a record of all prescriptions submitted through the app, including dates and pharmacies, to identify any p... ⇲

Slow issue

Long wait times for appointments

Fix: 1. Check Off-Peak Hours: Try to book appointments during off-peak hours, such as early mornings or late evenings, when demand may be lower.... ⇲

Crashes issue

Connect Care crashes frequently

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2.... ⇲

Account issue

Difficulties with multi-user accounts

Fix: 1. Create Separate Accounts: If possible, create separate accounts for each user instead of using a shared account to avoid confusion and ac... ⇲

Support issue

Limited support response time

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that may address your issue without needing to wait for support. 2. Utilize C... ⇲

Confusing password requirements

Fix: 1. Use a Password Manager: Consider using a password manager app to help generate and store complex passwords that meet the app's requiremen... ⇲

Network issue

Connection issues during calls

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. Test your connection by b... ⇲

UI issue

Inability to access records easily

Fix: 1. Familiarize with Navigation: Spend time exploring the app to understand where your records are stored. Look for tabs or sections labeled... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.1%

Bad experience

1.0%

Neutral

0.9%

~ from our NLP analysis of 10,320 combined software ratings.

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Private Data Connect Care collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics