fix problems on Ride On Trip Planner [iphone]

​

—— Run into issues on Ride On Trip Planner? Get help pending when official support gets back to you!

Ride On Trip Planner
Info:
company: County of Montgomery
: https://www.montgomerycountymd.gov/dot/contact-us.html
Chat with our AI-based Ride On Trip Planner Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Inaccurate bus arrival times

Fix: 1. Check if the app is updated to the latest version, as updates may include improvements to bus arrival time accuracy. 2. If the times are... ⇲

Phantom buses reported

Fix: 1. Ensure that your app is updated to the latest version, as updates may fix issues related to phantom bus reporting. 2. If you encounter a... ⇲

Limited route suggestions

Fix: 1. Try entering different starting points or destinations to see if the app provides more route options. 2. Check if the app has a 'Nearby S... ⇲

Ride On Trip Planner pickup times differ from scheduled times

Fix: 1. Verify that you have the correct pickup location entered in the app, as incorrect locations can lead to discrepancies in pickup times. 2.... ⇲

Incorrect time of day displayed

Fix: 1. Check your iPhone's date and time settings by going to Settings > General > Date & Time. Ensure that 'Set Automatically' is enabled. 2. R... ⇲

Ride On Trip Planner does not provide metro options in a timely manner

Fix: 1. Ensure that the app is updated to the latest version, as updates may improve the timeliness of metro options. 2. Check your internet conn... ⇲

Some trips are not visible in the app

Fix: 1. Ensure that you have entered the correct starting point and destination, as incorrect entries can lead to missing trips. 2. Check for any... ⇲
 
Network issue

Live location tracking fails during commuting times

Fix: 1. Check your internet connection during peak commuting times; a weak connection can affect live tracking. Switch between Wi-Fi and cellular... ⇲

Bus connections to GPS tracking are unreliable

Fix: 1. Ensure that your app is updated to the latest version, as updates may improve GPS tracking reliability. 2. Check your internet connection... ⇲

Lack of reliable information during major disruptions

Fix: 1. Check the app for any service alerts or notifications that may provide information during disruptions. 2. Consider following the transit... ⇲

Ride On Trip Planner does not show real-time location for certain buses

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy & Security > Location Services and confirming that R... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
89.3%

Bad experience
9.1%

Neutral
1.6%

~ from our NLP analysis of 428 combined software ratings.

 Switch to these Alternatives:
Ride On Flex
Visit MoCo
DC Metro and Bus
Ride Pingo
DC Metro & Bus – Schedules
onTime : DC Metro - WMATA
DriveEzMD
SmarTrip
NIHCC Take Me There
DC Transit • Metro & Bus Times

 Private Data Ride On Trip Planner collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics