fix problems on Sword Of Shadows [iphone]

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—— Run into issues on Sword Of Shadows? Get help pending when official support gets back to you!

Sword of Shadows
Info:
company: Snail Games USA Inc.
: http://sword.snail.com/en/
: sword.snail.com
Chat with our AI-based Sword of Shadows Support
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Freezing issue

Game freezes

Fix: 1. Close the app and restart your iPhone. This can help clear temporary glitches. 2. Ensure your device has enough storage space. Go to Set... ⇲
 
Gameplay issue

Lag during gameplay

Fix: 1. Check your internet connection. A weak connection can cause lag. Try switching from Wi-Fi to cellular data or vice versa. 2. Close other... ⇲

Leveling system slows significantly after level 70

Fix: 1. Focus on completing daily quests and events that offer experience points. 2. Join a guild or team up with friends to tackle higher-level... ⇲

Difficulty obtaining certain skills

Fix: 1. Focus on completing quests and challenges that specifically reward skill points or skill-related items. 2. Join a guild or team to gain... ⇲

In-game materials hard to obtain

Fix: 1. Focus on completing daily quests and events that offer materials as rewards. 2. Join a guild or team to share resources and strategies f... ⇲

Cloak system unlocks too slowly

Fix: 1. Focus on completing quests and challenges that specifically reward cloak unlocks. 2. Join a guild or team to gain access to shared resou... ⇲
 
Bugs issue

Mailbox claims fail despite inventory space

Fix: 1. Restart the game to refresh the mailbox system. 2. Check if there are any pending updates for the game that might fix this issue. 3. Cl... ⇲

Inconsistent quest progression

Fix: 1. Ensure you are following the quest objectives correctly. Sometimes, quests require specific actions that may not be immediately clear. 2... ⇲
 
Network issue

Server connection errors

Fix: 1. Check the game’s official social media for any server maintenance announcements. 2. Restart your device to refresh the network connectio... ⇲
 
Notifications issue

Push notifications cause login issues

Fix: 1. Disable push notifications for the game temporarily. Go to Settings > Notifications > Sword of Shadows and toggle off Allow Notifications... ⇲
 
Payments issue

High prices for in-game purchases

Fix: 1. Look for any promotional events or discounts that may be available in the game. 2. Consider earning in-game currency through gameplay in... ⇲
 
Updates issue

Limited new content updates

Fix: 1. Engage with the community through forums or social media to express interest in new content. 2. Participate in any available events or c... ⇲

No new servers released recently

Fix: 1. Engage with the community to express interest in new servers. 2. Consider playing during off-peak hours to reduce wait times on existing... ⇲
 
Settings issue

Graphics settings affect server access

Fix: 1. Lower the graphics settings in the game to see if it improves server access. 2. Ensure your device is not running low on memory by closi... ⇲
 
Account issue

Account deactivation issues

Fix: 1. Check your email for any notifications regarding account status. 2. Try logging in from a different device to see if the issue persists.... ⇲
 
Audio issue

Voice chat feature missing

Fix: 1. Check the game settings to see if the voice chat feature is available and enabled. 2. Ensure your device's microphone permissions are gr... ⇲
 
Loading issue

Game not opening after download

Fix: 1. Restart your iPhone to refresh the system. 2. Ensure you have enough storage space on your device. Go to Settings > General > iPhone Sto... ⇲
 
Support issue

Racism issues not addressed

Fix: 1. Report any instances of racism or inappropriate behavior through the game's reporting system. 2. Engage with the community to raise awar... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
80.3%

Bad experience
14.1%

Neutral
5.6%

~ from our NLP analysis of 269 combined software ratings.

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TALION

 Private Data Sword of Shadows collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 4000 gold: $99.99 Top up $99.99 to obtain 4000 gold
  2. 2000 gold: $49.99 Top up $49.99 to obtain 2000 gold
  3. 100 gold: $2.99 Top up $2.99 to obtain 100 gold
  4. 30 gold: $0.99 Top up $0.99 to obtain 30 gold
  5. 350 gold: $9.99 Top up $9.99 to obtain 350 gold
  6. 1150 gold: $29.99 Top up $29.99 to obtain 1150 gold
  7. 550 gold: $14.99 Top up $14.99 to obtain 550 gold
  8. $0.99 Gift Pack: $0.99 Top up $0.99 to obtain items
  9. $4.99Gift Pack: $4.99 Top up $4.99 to obtain items
  10. $9.99Gift Pack: $9.99 Top up $9.99 to obtain items