fix problems on Qu-You [iphone]

—— Run into issues on Qu-You? Get help pending when official support gets back to you!

Qu-You

Info:

company: Allen & Heath Limited

: http://www.allen-heath.com/support

: www.allen-heath.com

Chat with our AI-based Qu-You Support

🛠️ Common Qu-You Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Qu-You crashes frequently

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Hold down the power button and slide to power off. Wait a few s... ⇲

Incompatible with latest iOS versions

Fix: 1. Check for updates: Go to the App Store, tap on your profile icon, and scroll to see if Qu-You has an update available. If it does, instal... ⇲

Customization issue

Limited control with only 4 tone wheels

Fix: 1. Explore app settings: Check if there are any settings within the app that allow you to customize or add more tone wheels. Sometimes, feat... ⇲

No ability to control main mix

Fix: 1. Check app settings: Look for any settings within the app that may allow you to enable main mix control. Sometimes, features are hidden in... ⇲

Network issue

Difficult to connect to the mixer

Fix: 1. Check connections: Ensure all cables are securely connected and that the mixer is powered on. Verify that the correct input/output settin... ⇲

Qu-You fails to connect after updates

Fix: 1. Reboot devices: Restart both your iPhone and the mixer to reset the connection. 2. Reinstall the app: Uninstall and then reinstall the ap... ⇲

Qu-You refuses to connect suddenly

Fix: 1. Restart devices: Restart both your iPhone and the mixer to reset the connection. 2. Check network settings: Ensure that your WiFi or Blue... ⇲

Poor WiFi connectivity

Fix: 1. Move closer to the router: Ensure you are within a good range of your WiFi router to improve connectivity. 2. Restart the router: Unplug... ⇲

Compatibility issue

Requires matching firmware versions

Fix: 1. Check firmware versions: Go to the settings of both the app and the mixer to verify the firmware versions. Ensure they match as required.... ⇲

Inconsistent performance across devices

Fix: 1. Check device compatibility: Ensure that your device meets the app's requirements. Older devices may struggle with performance. 2. Update... ⇲

UI issue

UI not optimized for all devices

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it improves usabili... ⇲

Limited visibility of channels

Fix: 1. Adjust screen brightness: Increase the brightness of your device to improve visibility. 2. Use landscape mode: Rotate your device to land... ⇲

Requires double tapping and swiping

Fix: 1. Familiarize with gestures: Spend some time getting used to the app's gestures. Practice double-tapping and swiping to improve your effici... ⇲

Qu-You not user-friendly for live performance

Fix: 1. Create a practice setup: Before a live performance, practice using the app in a controlled environment to familiarize yourself with its f... ⇲

Updates issue

Qu-You hasn't been updated in years

Fix: 1. Check for alternative apps: If the app is outdated and lacks features, consider looking for alternative apps that are actively maintained... ⇲

Auto updates cause compatibility issues

Fix: 1. Disable auto-updates: Go to Settings > App Store and turn off 'App Updates' to prevent automatic updates that may cause compatibility iss... ⇲

Bugs issue

Faders stick if not touched

Fix: 1. Clean the screen: Ensure your device's screen is clean and free of debris, as this can affect touch sensitivity. 2. Restart the app: Clos... ⇲

Freezing issue

Random app hangs

Fix: 1. Free up storage: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to free up space, which can help improve... ⇲

Crashes issue

Demo mode crashes

Fix: 1. Restart the app: Close the app completely and reopen it to see if the crash persists. 2. Clear app cache: Go to Settings > General > iPho... ⇲

Features issue

No recording feature on the app

Fix: 1. Use external recording devices: If recording is essential, consider using an external recording device that can capture the output from t... ⇲