fix problems on Tracy Anderson Online Studio [iphone]

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—— Run into issues on Tracy Anderson Online Studio? Get help pending when official support gets back to you!

Tracy Anderson Online Studio
Info:
company: Tracy Anderson Method
: https://support.zype.com/hc/en-us/requests/new
: tracyanderson.com
Chat with our AI-based Tracy Anderson Online Studio Support
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UI issue

No back button functionality

Fix: 1. Use the swipe gesture to go back. On most iPhones, you can swipe from the left edge of the screen to go back to the previous screen. 2. C... ⇲

Difficult navigation and lack of user guidance

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Look for any tutoria... ⇲

Tracy Anderson Online Studio does not display favorites

Fix: 1. Check if there is a specific section for favorites in the app settings or menu. 2. Try logging out and back into your account to refresh... ⇲

Font visibility issues on login/settings page

Fix: 1. Adjust your iPhone's display settings by going to Settings > Display & Brightness and increasing the text size or enabling bold text. 2.... ⇲

Tracy Anderson Online Studio is clunky and not intuitive

Fix: 1. Take time to explore each feature of the app to become more familiar with its layout. 2. Create a personal guide or cheat sheet for navig... ⇲
 
Downloads issue

Inability to download or access purchased videos

Fix: 1. Ensure you are logged into the correct account that made the purchase. Go to the app settings and verify your account details. 2. Check f... ⇲
 
Audio issue

Audio issues with echo and quality

Fix: 1. Check your device's audio settings. Go to Settings > Sounds & Haptics and ensure the volume is set appropriately. 2. Disconnect any Bluet... ⇲
 
Video issue

No casting option for TV

Fix: 1. Check if your TV supports AirPlay or Chromecast. If it does, ensure both your iPhone and TV are connected to the same Wi-Fi network. 2. U... ⇲

Inconsistent video playback

Fix: 1. Ensure a stable internet connection. Test your connection speed using a speed test app. 2. Lower the video quality in the app settings if... ⇲

Video quality is poor on mobile devices

Fix: 1. Check your internet connection and switch to a stronger Wi-Fi signal if available. 2. Adjust the video quality settings in the app to a l... ⇲
 
Account issue

Subscription management issues

Fix: 1. Check your subscription status in the app settings. Ensure you are logged into the correct account. 2. Review your payment method in the... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize any available FAQs or help sections within the app for common issues. 2. Document your issues clearly and keep a record of any co... ⇲
 
Content issue

Live section lacks available classes

Fix: 1. Check the app's schedule or calendar feature for upcoming live classes. 2. Ensure you are in the correct time zone settings within the ap... ⇲

Limited content available for streaming

Fix: 1. Regularly check the app for new content updates. 2. Explore other fitness apps that may offer a wider variety of classes. OR 3. Engage... ⇲
 
Crashes issue

Tracy Anderson Online Studio crashes when attempting to full screen

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your iPhone to clear any temporary glitches. OR 3. Try using the app in l... ⇲
 
Settings issue

No tracking of workout history

Fix: 1. Check if there is a workout history feature in the app settings. 2. Manually track your workouts in a separate note-taking app if the fea... ⇲

Inability to prevent autoplay of next video

Fix: 1. Check the app settings for an autoplay option and disable it if available. 2. If no option exists, try pausing the video before it ends t... ⇲
 
Compatibility issue

Technical issues with AirPlay functionality

Fix: 1. Ensure both your iPhone and AirPlay device are on the same Wi-Fi network. 2. Restart both devices to refresh the connection. OR 3. Che... ⇲
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 what users are saying
Good experience
81.9%

Bad experience
14.7%

Neutral
3.4%

~ from our NLP analysis of 204 combined software ratings.

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 Private Data Tracy Anderson Online Studio collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics

  Cost of Subscriptions
  1. TA Online Studio Monthly: $159.99 After 14-Day Free Trial
  2. Monthly: $89.99 Monthly
  3. Semi Annual: $539.99 Semi Annual