fix problems on MyCHOC [iphone]

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—— Run into issues on MyCHOC? Get help pending when official support gets back to you!

MyCHOC
Info:
company: Children's Hospital of Orange County
: https://www.choc.org/mychoc-support
Chat with our AI-based MyCHOC Support
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Glitches issue

Frequent glitches

Fix: 1. Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. 2... ⇲
 
UI issue

Inconsistent report visibility

Fix: 1. Check if there are any filters applied within the report section that may be hiding certain reports. Reset any filters to view all report... ⇲

Redirects to website for functionality

Fix: 1. Check if the app has a specific section for the functionality you are trying to access. Sometimes, features may be integrated within the... ⇲

Less user-friendly compared to previous app

Fix: 1. Familiarize yourself with the new layout and features by exploring the app settings and help sections. 2. Look for any tutorials or guide... ⇲
 
Login issue

Requires login every app launch

Fix: 1. Check the app settings to see if there is an option to stay logged in or remember login credentials. Enable this feature if available. 2.... ⇲

Unsuccessful login attempts on multiple devices

Fix: 1. Ensure that you are entering the correct username and password. Double-check for any typos or case sensitivity. 2. Reset your password if... ⇲

Login attempts lead to blank page

Fix: 1. Clear the app cache by going to Settings > MyCHOC > Offload App, then reinstall the app. 2. Restart your iPhone to refresh the system and... ⇲

Constant login loop

Fix: 1. Clear the app cache and data by going to Settings > MyCHOC > Offload App, then reinstall the app. 2. Restart your iPhone to refresh the s... ⇲

No error messages upon login failure

Fix: 1. Ensure that you are entering the correct login credentials. Double-check for typos or case sensitivity. 2. Try resetting your password us... ⇲

MyCHOC fails to maintain login session

Fix: 1. Check the app settings for any options related to session management or staying logged in. Enable these options if available. 2. Ensure t... ⇲

Kicks users back to login page

Fix: 1. Clear the app cache by going to Settings > MyCHOC > Offload App, then reinstall the app. 2. Restart your iPhone to refresh the system and... ⇲

Multiple failed login attempts

Fix: 1. Ensure that you are entering the correct username and password. Double-check for any typos or case sensitivity. 2. Reset your password if... ⇲
 
Payments issue

Billing issues reported

Fix: 1. Review your billing information in the app settings to ensure that all details are correct and up to date. 2. Check for any notifications... ⇲
 
Bugs issue

Overall app functionality is poor

Fix: 1. Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. 2... ⇲
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 what users are saying
Bad experience
57.7%

Good experience
42.3%

Neutral
0.0%

~ from our NLP analysis of 26 combined software ratings.

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 Private Data MyCHOC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info