Fix Go Kinetic errors on iphone

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Freezing
App frequently freezes or buffers

🛠️ Clear the app cache by going to your iPhone settings, selecting Go Kinetic, and choosing 'Clear Cach... show fix »
 
Account
Cannot view account status

🛠️ Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if... show fix »
Cannot access multiple accounts

🛠️ Log out of the current account and log in with the other account credentials. If the app does not su... show fix »
 
Network
Communication error when accessing service tickets

🛠️ Restart your device to refresh the network connection, which may resolve communication errors with t... show fix »
App does not work during service interruptions

🛠️ Keep an eye on the Go Kinetic website or social media for updates on service interruptions and expec... show fix »
App fails to connect to server

🛠️ Check your internet connection and try switching between Wi-Fi and mobile data. A weak connection ca... show fix »
 
Loading
App stuck on loading screen

🛠️ Force close the app by swiping up from the bottom of the screen (or double-clicking the home button)... show fix »
 
Payments
App does not acknowledge payment

🛠️ Check your payment history in the app to confirm if the payment was processed. If it shows as pendin... show fix »
Limited payment options

🛠️ Check the app settings for any options to add or change payment methods. If limited, consider using... show fix »
Payment rejected without clear reason

🛠️ Check your payment method for any issues, such as insufficient funds or expired cards, and update yo... show fix »
App does not allow custom payment amounts

🛠️ Check if there are any specific payment plans or options available in the app settings that may allo... show fix »
 
Bugs
Inaccurate device identification

🛠️ Check your device settings to ensure that location services are enabled for the Go Kinetic app, as t... show fix »
App is buggy and unreliable

🛠️ Regularly check for updates in the App Store and install them to ensure you have the latest bug fixe... show fix »
 
Security
Password guidelines are restrictive

🛠️ Try using a password manager to generate a strong password that meets the app's requirements without... show fix »
 
Support
Customer service is unhelpful

🛠️ Document your issues clearly and provide screenshots if possible when contacting customer service to... show fix »
 
Notifications
No notifications for service scheduling

🛠️ Check the app settings to ensure notifications are enabled. Go to Settings > Notifications > Go Kine... show fix »
 
UI
App does not display usage data

🛠️ Log out and log back into the app to refresh your account data, which may help in displaying usage i... show fix »
Cannot view order history

🛠️ Ensure you are logged into the correct account that made the orders, as order history is account-spe... show fix »
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 Contact Support
Developer:
Windstream Communications
Email:
  https://www.windstream.com/support
Website:
🌐 www.windstream.com
Terms/Privacy:
⚔️ https://www.windstream.com/about/legal/Privacy-Policy
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 Private Data Go Kinetic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
95.0%

Neutral
3.8%

Negative experience
1.2%

~ from our NLP analysis of 76,731 combined software ratings.