fix problems on Go Kinetic [iphone]

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—— Run into issues on Go Kinetic ? Get help pending when official support gets back to you!

Go Kinetic by Windstream
Info:
company: Windstream Communications
: https://www.windstream.com/support
: www.windstream.com
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Freezing issue

Go Kinetic frequently freezes or buffers

Fix: Clear the app cache by going to your iPhone settings, selecting Go Kinetic, and choosing 'Clear Cache' if the option is available. This can... ⇲
 
Account issue

Cannot view account status

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the account status loads properly. OR... ⇲

Cannot access multiple accounts

Fix: Log out of the current account and log in with the other account credentials. If the app does not support multiple accounts, consider using... ⇲
 
Network issue

Communication error when accessing service tickets

Fix: Restart your device to refresh the network connection, which may resolve communication errors with the app. OR Try accessing service tick... ⇲

Go Kinetic does not work during service interruptions

Fix: Keep an eye on the Go Kinetic website or social media for updates on service interruptions and expected resolution times. OR Use alternat... ⇲

Go Kinetic fails to connect to server

Fix: Check your internet connection and try switching between Wi-Fi and mobile data. A weak connection can cause server issues. OR Restart you... ⇲
 
Loading issue

Go Kinetic stuck on loading screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Go Kinetic app off the... ⇲
 
Payments issue

Go Kinetic does not acknowledge payment

Fix: Check your payment history in the app to confirm if the payment was processed. If it shows as pending, wait a few hours and check again. O... ⇲

Limited payment options

Fix: Check the app settings for any options to add or change payment methods. If limited, consider using the website for more payment options.... ⇲

Payment rejected without clear reason

Fix: Check your payment method for any issues, such as insufficient funds or expired cards, and update your payment information if necessary. O... ⇲

Go Kinetic does not allow custom payment amounts

Fix: Check if there are any specific payment plans or options available in the app settings that may allow for custom payments. OR If custom p... ⇲
 
Bugs issue

Inaccurate device identification

Fix: Check your device settings to ensure that location services are enabled for the Go Kinetic app, as this may help with accurate identificatio... ⇲

Go Kinetic is buggy and unreliable

Fix: Regularly check for updates in the App Store and install them to ensure you have the latest bug fixes and improvements. OR Consider using... ⇲
 
Security issue

Password guidelines are restrictive

Fix: Try using a password manager to generate a strong password that meets the app's requirements without being overly complex. OR Consider us... ⇲
 
Support issue

Customer service is unhelpful

Fix: Document your issues clearly and provide screenshots if possible when contacting customer service to help them understand your problem bette... ⇲
 
Notifications issue

No notifications for service scheduling

Fix: Check the app settings to ensure notifications are enabled. Go to Settings > Notifications > Go Kinetic and toggle on notifications. OR S... ⇲
 
UI issue

Go Kinetic does not display usage data

Fix: Log out and log back into the app to refresh your account data, which may help in displaying usage information. OR Check the app settings... ⇲

Cannot view order history

Fix: Ensure you are logged into the correct account that made the orders, as order history is account-specific. OR Try accessing your order hi... ⇲
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 what users are saying
Good experience
95.0%

Neutral
3.8%

Bad experience
1.2%

~ from our NLP analysis of 76,731 combined software ratings.

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 Private Data Go Kinetic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics