fix problems on NDI HX Camera [iphone]

—— Run into issues on NDI HX Camera? Get help pending when official support gets back to you!

NDI HX Camera: Easy Streaming

Info:

company: NewTek

: https://ndi.video/resources/form-support/

: ndi.video

Chat with our AI-based NDI HX Camera Support

🛠️ Common NDI HX Camera Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Phones overheat during use

Fix: To prevent your phone from overheating while using the NDI HX Camera app, try the following steps: 1. Ensure your phone is in a cool environ... ⇲

Choppy video recording

Fix: To address choppy video recording, follow these steps: 1. Ensure you have a strong and stable internet connection, preferably using a wired... ⇲

Audio issue

No audio recording with some apps

Fix: To troubleshoot audio recording issues, first check the app settings: 1. Ensure that the app has permission to access the microphone. Go to... ⇲

UI issue

UI is very basic

Fix: While the UI may be basic, you can enhance your experience by customizing settings: 1. Explore all available settings in the app to optimize... ⇲

Camera issue

Cannot control camera selection

Fix: If you cannot control camera selection, ensure that all cameras are properly connected and recognized by the app. 1. Check the app settings... ⇲

Auto-focus does not lock properly

Fix: To improve auto-focus performance, try the following: 1. Tap on the area of the screen where you want the focus to lock. 2. Ensure there is... ⇲

No image stabilization support

Fix: If the app lacks image stabilization, you can try to stabilize your shots manually: 1. Use a tripod or stabilizer to keep the camera steady.... ⇲

No zoom control with volume buttons

Fix: If you cannot control zoom with volume buttons, check the app settings: 1. Look for any options that allow you to customize button functions... ⇲

Network issue

High latency

Fix: To reduce latency, try the following: 1. Use a wired connection instead of WiFi for a more stable and faster connection. 2. Close any other... ⇲

Poor performance over WiFi

Fix: To improve performance over WiFi, try the following: 1. Move closer to your WiFi router to strengthen the signal. 2. Disconnect other device... ⇲

Video issue

Inability to change frame rates

Fix: If you cannot change frame rates, check the app settings: 1. Look for a video settings menu where frame rate options may be available. 2. If... ⇲

Limited quality options

Fix: To maximize video quality, check the app settings: 1. Look for any options to adjust resolution and bitrate. 2. Ensure you are using the lat... ⇲

Limited video quality presets

Fix: To work around limited video quality presets, manually adjust settings: 1. Check if there are any hidden settings in the app that allow for... ⇲

Screen issue

Screen must remain on during broadcasting

Fix: To keep your screen on during broadcasting, adjust your phone's settings: 1. Go to Settings > Display & Brightness > Auto-Lock and set it to... ⇲

Freezing issue

Camera freezes intermittently

Fix: To resolve camera freezing issues, try these steps: 1. Restart the app and your phone to clear any temporary glitches. 2. Ensure that your p... ⇲

Compatibility issue

Missing NDI Virtual Input for Mac

Fix: If the NDI Virtual Input is missing, check for updates: 1. Ensure that you have the latest version of the NDI software installed on your Mac... ⇲

Lack of support for older iOS versions

Fix: If your device is running an older iOS version, consider updating your device if possible: 1. Go to Settings > General > Software Update to... ⇲

Settings issue

Settings icon unresponsive

Fix: If the settings icon is unresponsive, try these steps: 1. Restart the app to see if the issue resolves itself. 2. Restart your phone to clea... ⇲